Emergency Reporting Coordinator

City Of Edmonton; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Job summary

Edmonton Police Service is seeking a detail-oriented Clerk III to support the Online Reporting Unit within the Emergency Communications and Operations Management Division in Edmonton. Role includes triaging digital reports, guiding new staff, and ensuring data accuracy across multiple systems.

Responsibilities include intake of online reports via CopLogic, distribution to specialized units, and maintaining high-quality customer service.

Qualifications

• Completion of grade twelve including business subjects related to word and information processing and training in microcomputer applications or completions of an approved certificate program.
• A minimum of three (3) years progressively responsible supervisory and diversified word and/or information processing experience.
• Strong organizational, interpersonal and time management skills.
• Advance computer skills, training and experience including Adobe Acrobat Professional, Microsoft Office (Outlook, Excel, OneNote, PowerPoint and Access) and Smartsheets.

Responsibilities

• Review, Evaluate, and intake digital/ online non-emergency reports filed by the public using the online platform CopLogic.
• Ensure high-quality service, professional communication, and appropriate escalation of issues.
• Electronic and/or physical distribution of online reports to sworn members assigned to the Virtual Investigations Unit, Retail Theft Unit, Sexual Assault Section, Hate and Bias Crimes Section, and Emergency Communications and Operations Management Branch.
• Triaging complex crime reports to ensure Crime events involving elements of risk to public safety and/or property are properly analyzed and escalated when required.
• Identify incomplete or sensitive submissions.
• Search, edit, and update various databases for statistical purposes.
• Take on the roles and responsibility of the Online Reporting Unit Supervisor in the absence of the current supervisor when required.
• Assist with onboarding and guiding new/ current members.
• Support the day-to-day operations of the Online Reporting Unit.
• Assist the Online Reporting Unit Supervisor with approval of NicheUA Reports.
• Complete scheduling amendments in CARM.
• Other related duties as required.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Education

Grade 12 or higher

Tools

Adobe Acrobat Pro

Microsoft Office

Smartsheets

NicheUA

CAD

CopLogic

Job description

Edmonton Police Service is seeking a detail-oriented Clerk III to support the Online Reporting Unit within the Emergency Communications and Operations Management Division in Edmonton. Role includes triaging digital reports, guiding new staff, and ensuring data accuracy across multiple systems.

Responsibilities include intake of online reports via CopLogic, distribution to specialized units, and maintaining high-quality customer service.