Safety Communications Officer (x2)

Frey Consulting Group; Edmonton; On-site; CAD 33,000 - 44,000; Full time

Job summary

Frey Consulting Group in Central Edmonton is seeking a Safety Communications Officer to support four public safety programs. You will monitor responses, coordinate check-ins, and escalate as needed in a high-stakes environment.

The role demands 3+ years in customer service, polished communication, and strong problem-solving abilities. You must handle rotating shifts (nights, days, evenings) with professionalism and confidentiality.

Qualifications

• 3+ years of customer service experience in a role requiring complex problem solving & critical thinking.
• Polished communication and interpersonal skills.
• Strong computer and technology skills.
• MUST be able to work rotating shifts (Nights, Day, Evening).
• Professionalism and ability to maintain high levels of confidentiality.
• Critical thinking abilities and decision-making with limited information.
• Ability to stay calm under pressure.
• Creative problem solving.

Responsibilities

• Support four programs including Work Alone Monitoring, Public Lines, Peace Officer Communications, and Confidential.
• Monitor check-in intervals for workers who are alone and escalate as needed.
• Answer public lines such as 310-lands and 310-fire and support Office of The Chief Medical Officer.
• Provide information to Peace Officers regarding licenses and vehicle/driver information.

Skills

Customer service

Communication

Problem solving

Technical skills

Confidentiality

Critical thinking

Stress management

Rotating shifts

Creative problem-solving

Tools

AFRCS

CS1

Job description

JOB TITLE: Safety Communications Officer

COMPENSATION: $24/hour + shift premiums(up to +$8.25/hour)

ADDRESS: Central Edmonton

HOURS:Full-time with a rotating schedule. Must be willing to work mornings, evenings, and night shifts.

DUTIES & RESPONSIBILITIES

The Safety Communications Officer will be responsible for supporting 4 different programs, including:

1st program -Work Alone Monitoring

• Government employees that work alone have to regularly check in throughout the day in intervals using an online app.
• When these government employees enter high-risk situations, the Safety Communication Officer is responsible for monitoring their check-in timers and checking in on agreed-upon intervals.
• If the person does not answer, they are expected to gradually escape their outreach methods. Sometimes this can result in needing to call 9/11 if the individual does not respond. In this situation, the police service will send an officer to go and perform a wellness check.

2nd program - Public Lines

• This contact centre answers callsfor 310-lands, 310-fire as well as the Office of The Chief Medical Officer.
• 310-lands, is a provincial park enforcement line where citizens or government employees can call in to report suspicious activity or ask questions.
• 310-fire, is a provincial phone line where citizens or government employees can call in to report wildfires or check in on the status of an active wildfire.
• They will also be responsible for supporting the Office of The Chief Medical Officer. This is a line that is rarely used but it is available to the public in case citizens or government employees need to report the possible outbreak of a foreign disease or illness.

3rd program - Peace Officer Communications

• As Peace Officers perform their day-to-day duties, sometimes they call into this line to get information regarding license plate checks, vehicle registration information, as well as driver's license information.

4th program - Confidential.

• Confidential.

SOFTWARE:

• AFRCS
• CS1

MUST HAVES:

• 3+ years of customer service experience somewhere that required complex problem solving & critical thinking
• Polished communication & interpersonal skills
• Strong computer & technology skills
• MUST be able to work the required rotating shifts (Nights, Day, Afternoon)
• Professionalism & ability to maintain high levels of confidentiality
• Critical thinking abilities & ability to make decisions with limited information
• Ability to stay calm under pressure
• Creative problem-solving

LIKE TO HAVES:

• Experience working with radios
• Experience working with law enforcement or security
• Experience in a high-pressure medical environment

PRE-EMPLOYMENT TESTING:

• Criminal background check

WHY SHOULD YOU WORK HERE:

• Opportunity for role to convert into a permanent role dependent on organizational needs and personal performance.
• Great professional development opportunity with the ability to learn a lot about different government programs, and emergency procedures.
• If converted into a permanent employee you will receive a pension, full benefits, and a stable long-term position.