Word/Data Processing Clerk III - Administrative Assistant - The Online Reporting Unit – ECOMD

City Of Edmonton; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Job summary

Edmonton Police Service is seeking a detail-oriented Clerk III to support the Online Reporting Unit within the Emergency Communications and Operations Management Division in Edmonton. Role includes triaging digital reports, guiding new staff, and ensuring data accuracy across multiple systems.

Responsibilities include intake of online reports via CopLogic, distribution to specialized units, and maintaining high-quality customer service.

Qualifications

• Completion of grade twelve including business subjects related to word and information processing and training in microcomputer applications or completions of an approved certificate program.
• A minimum of three (3) years progressively responsible supervisory and diversified word and/or information processing experience.
• Strong organizational, interpersonal and time management skills.
• Advance computer skills, training and experience including Adobe Acrobat Professional, Microsoft Office (Outlook, Excel, OneNote, PowerPoint and Access) and Smartsheets.

Responsibilities

• Review, Evaluate, and intake digital/ online non-emergency reports filed by the public using the online platform CopLogic.
• Ensure high-quality service, professional communication, and appropriate escalation of issues.
• Electronic and/or physical distribution of online reports to sworn members assigned to the Virtual Investigations Unit, Retail Theft Unit, Sexual Assault Section, Hate and Bias Crimes Section, and Emergency Communications and Operations Management Branch.
• Triaging complex crime reports to ensure Crime events involving elements of risk to public safety and/or property are properly analyzed and escalated when required.
• Identify incomplete or sensitive submissions.
• Search, edit, and update various databases for statistical purposes.
• Take on the roles and responsibility of the Online Reporting Unit Supervisor in the absence of the current supervisor when required.
• Assist with onboarding and guiding new/ current members.
• Support the day-to-day operations of the Online Reporting Unit.
• Assist the Online Reporting Unit Supervisor with approval of NicheUA Reports.
• Complete scheduling amendments in CARM.
• Other related duties as required.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Education

Grade 12 or higher

Tools

Adobe Acrobat Pro

Microsoft Office

Smartsheets

NicheUA

CAD

CopLogic

Job description

Job Number: 56226This posting is for one (1) full-time Temporary position ending on or before June 19,2027The Edmonton Police Service is seeking one (1) organized, detail-oriented, and adaptable individual to support the Online Reporting Unit within the Emergency Communications and Operations Management Division. This unit is responsible for receiving and triaging online reports and digital evidence related to crimes committed in the City of Edmonton. Key responsibilities include:Review, Evaluate, and intake digital/ online non-emergency reports filed by the public using the online platform CopLogic.Ensure high-quality service, professional communication, and appropriate escalation of issues.Electronic and/or physical distribution of online reports to sworn members assigned to the Virtual Investigations Unit, Retail Theft Unit, Sexual Assault Section, Hate and Bias Crimes Section, and Emergency Communications and Operations Management Branch.The Clerk III position will be responsible for triaging complex crime reports to ensure Crime events involving elements of risk to public safety and/or property are properly analyzed, triaged and then escalated to ECOMB for patrol dispatch when required. This critical thinking and risk analysis is critical in ensuring public safety and mitigating organizational risk exposure.Identify incomplete or sensitive submissions.Ensure proper documentation and follow up with Citizens and organizations submitting reports.Searching, editing, and updating various databases for statistical purposes.Tracking reports, documentation, and diary dates.Take on the roles and responsibility of the Online Reporting Unit Supervisor in the absence of the current supervisor when required.Assist with onboarding and guiding new/ current members.Support the day-to-day operations of the Online Reporting Unit.Assist the Online Reporting Unit Supervisor with approval of NicheUA Reports.Complete scheduling amendments in CARM.Other related duties as required.Qualifications:Completion of grade twelve (12) including business subjects related to word and information processing and training in microcomputer applications or completions of an approved certificate program.A minimum of three (3) years progressively responsible supervisory and diversified word and/or information processing experience.Strong organizational, interpersonal and time management skills.Advance computer skills, training and experience including Adobe Acrobat Professional, Microsoft Office (Outlook, Excel, OneNote, PowerPoint and Access) and Smartsheets.Previous experience working in an Emergency Communication Center would be an asset.Previous experience working in a Policing Environment would be an asset.Professional, friendly team player able to work under pressure in a fast-paced environment and committed to providing excellent customer service.Self-motivated with an ability to work with limited supervision and oversight.Strong written and verbal communication skills.Knowledge and proficient use of NicheUA, CAD, and CopLogic would be considered an asset.Advanced experience in taking accurate meeting minutes.Advanced experience working with confidential documents.Excellent organizational and time management skills.Hours of Work: 40 hours per week, Monday - Friday, 0800-1600 hours.Salary Range: 21B, Salary Grade: 013, $28.64 - $35.92 (Hourly); $2,291.80-2,873.80 (Bi-Weekly); $59,814.94 - $75,005 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.General:The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.The option to work remotely is not available unless required operationallyPlease include a current resume and cover letter with your online application.Applicants maybe tested.As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.Applicants who have completed post-secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx ) or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada (https://canalliance.org/en/default.html). Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications.The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.Edmonton rest in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.HR Technician: GLClassification Title: Word/Data Processing Clerk IIIPosting Date: Oct 7, 2026Closing Date: Oct 14, 2026, 11:59:00 PMNumber of Openings (up to): 1 - Temporary Full-timeUnion : CSU 52Department: Edmonton Police ServiceWork Location(s):Southeast Division, 104 Youville Drive East Edmonton T6L 7H6