CPIC Information Operator II - Shift Supervisor

City Of Edmonton; Edmonton; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Rotating 12-hour shifts

Job summary

Edmonton Police Service seeks a CPIC Information Operator II Team Lead to supervise CPIC operations, manage staff, and ensure accurate information flow. You will oversee training, compliance, and system performance while coordinating with police personnel and partner agencies.

Ideal candidates have leadership ability, strong communication, and extensive CPIC knowledge, with a commitment to public safety and high-pressure decision making.

Qualifications

• High School Diploma or equivalent.
• Experience in Police/Court environment or CPIC-related work.
• Advanced knowledge of CPIC system, policies and procedures.
• Strong interpersonal and written communication skills.

Responsibilities

• Supervise and oversee daily CPIC operations and staff.
• Monitor workload, equipment and CPIC systems for efficiency.
• Prepare employee performance and development plans.
• Develop, implement and evaluate training procedures and orientation.
• Provide coaching and mentoring; ensure policy compliance.
• Enter, audit and review CPIC records and purge reports for accuracy.

Skills

Leadership

Team supervision

Communication

Decision making

Problem solving

Risk management

Education

High School Diploma or equivalent

Tools

EPROS/Niche UA

JOIN

CPIC Web

Job description

| Job Description | | | | --- | --- | | CPIC Information Operator II - Shift Supervisor Job Number: 56195 The CPIC Unit at the Edmonton Police Service is integral in preserving the quality of life in our communities by increasing public safety and security in cooperation with other agencies and the citizens of Edmonton. Join the CPIC (Canadian Police Information Centre) Unit where we offer a vibrant and challenging work environment with rewarding career opportunities. CPIC Unit provides a variety of work and the opportunity to contribute to your community. We are seeking a highly motivated and adaptable professional to lead and manage teams in this fast-paced, dynamic environment. This role requires exceptional supervision and teamwork skills to ensure public safety, community support, and police collaboration while thriving under high-pressure conditions. CPIC is a collaborative environment that promotes trust, communication, and efficiency among colleagues and partner agencies. This role provides opportunities to manage diverse tasks and responsibilities, demonstrating versatility and adaptability to meet ever-changing priorities and demands. Reporting to the CPIC Unit Supervisor, the CPIC Operator II Team Lead must be able to work within a high-pressured environment to ensure the delivery of operational information and support to police personnel and authorized outside agencies. The CPIC Unit requires one (1) permanent individual with excellent leadership, customer service and communication skills to assume the following responsibilities: * Supervise and oversee daily operations, providing leadership and guidance to CPIC Operator I in various roles. * Monitor workload, equipment and systems for effectiveness and efficiency. * Prepare employee performance and development plans. * Development, implementation and evaluation of training procedures, programs and orientation processes * Provide ongoing support, training, coaching and mentoring to employees. * Ensure employee compliance with EPS and CPIC policies. * Enter, audit and review and conduct maintenance of agency CPIC records and CPIC Purge reports to ensure accuracy and quality assurance standards are maintained. * Manage warrant files for and coordinate the return of arrested individuals from out of the province as required. * Participate in the hiring of and oversee training and development of new CPIC Operators. * Assist police personnel and related agencies with CPIC information. * Provide relief supervision acting as Unit Supervisor and other related duties as required. Qualifications : * High School Diploma or equivalent. A minimum of five (5) years of progressively responsible experience within a Police/Court environment or a specialized area, including at least two (2) years as a CPIC Information Operator I. * Extensive experience using EPROS/Niche UA, JOIN, CPIC and CPIC Web. * Requires advanced knowledge of the CPIC system, policies and procedures. * Excellent interpersonal and communication skills (both oral and written). * Proven ability to build strong relationships, promote teamwork, and create a positive and inclusive work environment. * Proven leadership ability, able to make sound decisions and use good judgment. * Exceptional problem-solving skills, demonstrating foresight and accountability in decision-making processes. * Identify and manage priorities in a high-pressured environment. * Strong interpersonal and leadership skills, including fostering collaboration and trust during uncertain or challenging times. * Demonstrated ability to guide teams through periods of transition with confidence and empathy. * Proven experience in identifying, mitigating, and managing risks in a professional setting. * Able to accurately and efficiently input, query, interpret, edit and relay information. * Strong reading and comprehension skills. * Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc. Assets: * Previous supervisory experience of a team of 4 or more people * Successful completion of leadership training and/or certification * Successful completion of conflict resolution training and/or certification * Successful completion of Change Management training and/or Certification * Successful completion of the CPIC Maintenance Course **Hours of Work:** Rotating 12-hour shifts to provide 24-hour coverage, 7 days per week. **Salary Range:** 21B, Salary Grade: 013, $28.64 - $35.92 (Hourly), $2,291.80 - $2,873.80 (Bi-Weekly), $59,814.94 - $75,005.14 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton. General: * The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted. * We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals. * Include a current resume and covering letter with your online application. * Applicants may be tested. * As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service, you acknowledge and agree to participate in future Enhanced Security Re-Clearances at schedule intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division. Applicants who have completed post secondary education outside of Canada are encouraged t o obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), https://www.alberta.ca/international-qualifications-assessment.aspx or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, https://canalliance.org/en/default.html. Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications. The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca. *Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.* HR Technician: KJ Classification Title: CPIC Information Operator II Posting Date: Oct 5, 2026 Closing Date: Oct 12, 2026 11:59:00 Number of Openings (up to): 1 - Permanent Full-time Union : CSU 52 Department: Edmonton Police Service Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton | **Connect with us!** LinkedIn Facebook | |