Electronics Customer Service Specialist - Order & Support

OSI Systems, Inc.; Canada; Hybrid; CAD 32,000 - 34,000; Full time

Job summary

OSI Systems, Inc. in Canada is seeking a Customer Service representative to interact with customers, Sales Managers, and internal teams to handle a range of pre- and post-sales activities.

You will promptly process orders, manage returns, and assist with inquiries related to existing or future orders. duties include entering POs into Dynamics ERP, providing order confirmations and tracking, and maintaining customer backlog updates.

Qualifications

• High School Diploma or equivalent required. Post‑secondary is a plus.
• 3+ years of related experience.
• Must be customer service oriented.
• Great organizational skills, with the ability to multi-task and be self‑motivated.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Good working knowledge of MS Office programs such as Outlook, Excel, Word and Power Point.
• Team player with a positive attitude and demeanor.
• Able to work in a fast‑paced environment.

Responsibilities

• Provide customer service to customers in designated territory via phone and email, troubleshooting/ researching issues and working with the Sales Managers as needed.
• Process orders by entering customer POs into the Dynamics ERP system, and providing customer with confirmation and tracking details, as well as invoice if necessary.
• Provide customers with updated backlog of open orders for shipment schedule.
• Answer incoming calls to Customer Service Main line to assist customers with requests for pricing, availability, order placement, or any other issues related to existing or future orders, as well as incoming fax verification daily.
• Process customer return requests in ERP system, provide customer with RMA number, and process replacement order. Responsible for follow up on return orders with customer until closure of return.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Skills

Customer service

Strong organizational skills

Excellent communication

Attention to detail

MS Office

Dynamics ERP

Education

High School Diploma

Tools

Dynamics ERP

MS Office

Job description

OSI Systems, Inc. in Canada is seeking a Customer Service representative to interact with customers, Sales Managers, and internal teams to handle a range of pre- and post-sales activities.

You will promptly process orders, manage returns, and assist with inquiries related to existing or future orders. duties include entering POs into Dynamics ERP, providing order confirmations and tracking, and maintaining customer backlog updates.