Customer Success Tech Specialist — Fast, Accurate Order Support

Eaton Corporation; Burlington; On-site; CAD 69,000 - 87,000; Full time

Benefits offered by this job

Benefits from day one

Job summary

Eaton Corporation is seeking a Customer Success Technical Specialist to support customers, distributors and end users from our Burlington, ON or Lachine, QC facilities. The role covers technical support, pricing, orders, and program information, with a focus on fast, accurate order handling and cross-functional collaboration.

The ideal candidate will have a university degree or college diploma and a minimum of three years in customer service with ERP/order management and CRM tools.

Qualifications

• University degree or college diploma from an accredited institution.
• Minimum 3 years of customer facing/customer service support experience with extensive knowledge of ERP/order management systems and CRM tools.
• Ability to navigate multiple systems and product catalogues.
• Able to work an 8.5-hour shift with flexible start times between 9:00 AM and 10:00 AM.
• Legally eligible to work in Canada without sponsorship now and in the future.
• No relocation provided.

Responsibilities

• Provide support to Eaton customers, distributors, end users, potential customers and Field Sales with technical support and program information.
• Manage customer orders from entry to changes, including expediting orders and shipments with operations.
• Maintain accurate customer information, validate prices, confirm order terms, and enter routing, quantity and date information.
• Operate in a fast-paced environment across multiple business systems and collaborate with internal teams.
• Mentor colleagues on product technical aspects and share knowledge to improve service quality.

Skills

Strong communication

Customer service

ERP/order management systems

CRM tools

Multi-tasking

Time management

Analytical skills

CRM platforms

Education

University degree

Tools

ERP

CRM

Salesforce

Job description

Eaton Corporation is seeking a Customer Success Technical Specialist to support customers, distributors and end users from our Burlington, ON or Lachine, QC facilities. The role covers technical support, pricing, orders, and program information, with a focus on fast, accurate order handling and cross-functional collaboration.

The ideal candidate will have a university degree or college diploma and a minimum of three years in customer service with ERP/order management and CRM tools.