Customer Service & Order Fulfillment Specialist

Riverside Natural Foods Ltd.; Canada; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

RRSP matching

Profit sharing

Tuition reimbursement

ERGs

Job summary

Riverside Natural Foods Ltd. in Canada seeks a Customer Service Specialist to manage the full order-to-cash lifecycle for assigned customers.

You will coordinate with Planning, Logistics, Warehouse, Finance, and Sales teams to ensure accurate processing, on-time shipments, and invoicing, while maintaining proactive customer communication. You will monitor inventory, address shortages, resolve service issues, and support continuous improvements in order management, EDI processes, and service

Qualifications

• 2–5 years of customer service, customer operations, logistics, order fulfillment, or supply chain experience.
• Experience in a CPG, manufacturing, distribution, or food industry environment preferred.
• Strong understanding of order management and fulfillment processes.
• Experience with SAP, ERP systems, EDI platforms, and Microsoft Excel.

Responsibilities

• Manage customer orders through the complete order-to-cash lifecycle, ensuring accurate processing, shipment, and invoicing.
• Serve as the primary contact for assigned customers regarding order status, delivery concerns, inventory availability, service issues, claims, and invoicing questions.
• Monitor inventory availability and coordinate with Planning and Supply teams to address shortages, delays, allocations, and out-of-stock situations.
• Collaborate with Warehouse and Logistics teams to coordinate shipments, appointments, routing requirements, and delivery execution.
• Investigate and resolve EDI exceptions related to order receipt, shipment confirmations, and invoicing activities.
• Document issues, root causes, and corrective actions to prevent recurring service failures.

Skills

Customer service

Order management

Communication

Problem solving

Cross-functional collaboration

Data analysis

Tools

SAP

ERP systems

EDI platforms

Microsoft Excel

Job description

Riverside Natural Foods Ltd. in Canada seeks a Customer Service Specialist to manage the full order-to-cash lifecycle for assigned customers.

You will coordinate with Planning, Logistics, Warehouse, Finance, and Sales teams to ensure accurate processing, on-time shipments, and invoicing, while maintaining proactive customer communication. You will monitor inventory, address shortages, resolve service issues, and support continuous improvements in order management, EDI processes, and service