Customer Service Representative

Rapiscan Systems, Inc.; Canada; On-site; CAD 32,000 - 34,000; Full time

Job summary

PFC Flexible Circuits Ltd., an OSIE company, is seeking a Customer Service representative who interacts directly with customers, Sales Managers, and internal departments via phone or email to handle a variety of pre‑sales and/or post‑sales functions. Pay may range from $23.00 to $25.00 hourly; shift hours are 8:30 AM - 5:00 PM.

Responsibilities include processing orders in the Dynamics ERP system, handling returns, providing order status, and assisting with pricing inquiries, while upholding

Qualifications

• High School Diploma or equivalent required. Post‑secondary is a plus.
• 3+ years of related experience.
• Must be customer service oriented.
• Great organizational skills, with the ability to multi-task and be self‑motivated.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Good working knowledge of MS Office programs such as Outlook, Excel, Word and Power Point.
• Team player with a positive attitude and demeanor.
• Able to work in a fast‑paced environment.

Responsibilities

• Provide customer service to customers in designated territory via phone and email, troubleshooting/ researching issues and working with the Sales Managers as needed.
• Process orders by entering customer POs into the Dynamics ERP system, and providing customer with confirmation and tracking details, as well as invoice if necessary.
• Provide customers with updated backlog of open orders for shipment schedule.
• Answer incoming calls to Customer Service Main line to assist customers with requests for pricing, availability, order placement, or any other issues related to existing or future orders, as well as incoming fax verification daily.
• Process customer return requests in ERP system, provide customer with RMA number, and process replacement order. Responsible for follow up on return orders with customer until closure of return.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Skills

Customer service

Organizational skills

Written and verbal communication

Attention to detail

Team player

Adaptability in fast-paced environment

Self-motivation

Education

High School Diploma

Tools

MS Office

Job description

Overview

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. Our OSI Electronics (OSIE) division is a diversified manufacturer of electronic devices and value-added manufacturing services.

We provide our customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services provider. By delivering regional and personalized support best provided by a smaller company, we strive to build lasting relationships and create close and valued partnerships with our customers. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues.

PFC Flexible Circuits Ltd, an OSIE Company, is seeking a Customer Service representative who interacts directly with customers, Sales Managers, and internal departments via telephone or electronically, to handle a variety of pre‑sales and/or post‑sales functions. Promptly processes orders, returns, and assists customers with any inquiries or other needs related to existing or future orders.

***Shift hours are 8:30 AM - 5:00 PM***

Responsibilities

• Provide customer service to customers in designated territory via phone and email, troubleshooting/ researching issues and working with the Sales Managers as needed.
• Process orders by entering customer POs into the Dynamics ERP system, and providing customer with confirmation and tracking details, as well as invoice if necessary.
• Provide customers with updated backlog of open orders for shipment schedule.
• Answer incoming calls to Customer Service Main line to assist customers with requests for pricing, availability, order placement, or any other issues related to existing or future orders, as well as incoming fax verification daily.
• Process customer return requests in ERP system, provide customer with RMA number, and process replacement order. Responsible for follow up on return orders with customer until closure of return.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• High School Diploma or equivalent required. Post‑secondary is a plus.
• 3+ years of related experience.
• Must be customer service oriented.
• Great organizational skills, with the ability to multi-task and be self‑motivated.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Good working knowledge of MS Office programs such as Outlook, Excel, Word and Power Point.
• Team player with a positive attitude and demeanor.
• Able to work in a fast‑paced environment.

Pay may range from $23.00 to $25.00 hourly

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.