Efficient E‑Commerce Shipping Specialist

Sporting Life Group; Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

Sporting Life Group is seeking an eCommerce Shipping Associate to ensure online orders are processed, packed, and shipped accurately and on time. You will maintain a clean, safe workspace and communicate proactively with customers about status and delays.

You will coordinate with third‑party logistics partners to resolve issues, adjust orders as requested, and document all shipments and returns according to company standards.

Qualifications

• Experience processing and fulfilling online orders.
• Strong attention to detail and accuracy in order processing.
• Excellent communication to provide clear updates to customers.
• Ability to troubleshoot shipping issues with logistics partners.
• Comfort with fast-paced environments and meeting deadlines.

Responsibilities

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third‑party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

Skills

Attention to detail

Customer communication

Problem solving

Time management

Basic computer skills

Order management systems

Shipping platforms

Physical fitness

Tools

Order management systems

Shipping platforms

Job description

Sporting Life Group is seeking an eCommerce Shipping Associate to ensure online orders are processed, packed, and shipped accurately and on time. You will maintain a clean, safe workspace and communicate proactively with customers about status and delays.

You will coordinate with third‑party logistics partners to resolve issues, adjust orders as requested, and document all shipments and returns according to company standards.