ECOMM SL - E-Commerce Shipping Associate

Sporting Life; Collingwood; On-site; CAD 36,000 - 48,000; Full time

Job summary

Sporting Life is seeking an eCommerce Shipping Associate to ensure online orders are processed, packed, and shipped accurately and on time. You will support customers with timely updates and resolve shipping issues, contributing to a seamless online shopping experience for sports gear and apparel.

This role emphasizes attention to detail, effective communication, and the ability to thrive in a fast-paced environment while using order management systems and shipping platforms.

Qualifications

• Must exhibit strong attention to detail and accuracy in order processing.
• Prior experience in eCommerce or shipping operations is a plus.
• Excellent communication and customer service skills are essential.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Basic computer literacy and familiarity with order management systems.

Responsibilities

• Process and fulfill online orders accurately to meet delivery timelines.
• Pack and prepare shipments following company standards for safe arrival.
• Monitor orders and communicate delays or issues with customers by phone or messaging.
• Adjust orders to accommodate customer requests and inventory constraints.
• Investigate shipping issues and coordinate with logistics providers as needed.
• Complete documentation for shipments, returns, and order changes.
• Maintain a clean, organized, and safe workspace per guidelines.

Skills

Attention to detail

Customer service

Clear communication

Shipping knowledge

Problem solving

Fast-paced work

Basic computer skills

Tools

Order management systems

Shipping platforms

Job description

What You'll Do;

As an eCommerce Shipping Associate, you'll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we're committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring;

• A passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and a commitment to accuracy in order processing.
• Excellent communication skills to provide clear updates and solutions to customers.
• Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.