ECOMM SL - E-Commerce Shipping Associate

Sporting Life Group; Burlington; On-site; CAD 2,066,000 - 2,755,000; Full time

Job summary

Sporting Life Group seeks an eCommerce Shipping Associate in Canada to process and fulfill online orders, pack shipments, and keep customers informed of status and issues. You will coordinate with logistics partners and maintain accurate documentation to ensure on-time delivery and customer satisfaction.

The role requires attention to detail, strong communication, and the ability to work efficiently in a fast-paced environment while handling packaging and safety standards.

Qualifications

• Experience in eCommerce order processing is a plus.
• Strong attention to detail and accuracy in order processing.
• Excellent communication skills for customer updates.
• Problem-solving abilities for shipping challenges with providers.
• Ability to work quickly in a fast-paced environment to meet deadlines.
• Basic computer skills and familiarity with order management and shipping platforms.
• Physical ability to lift and move packages.

Responsibilities

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

Skills

Attention to detail

Customer service

Communication

Problem solving

Time management

Teamwork

Job description

What You'll Do;

As an eCommerce Shipping Associate, you'll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we're committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring;

• A passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and a commitment to accuracy in order processing.
• Excellent communication skills to provide clear updates and solutions to customers.
• Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.