E-Commerce Shipping Associate (s)

Sporting Life; Calgary; On-site; CAD 38,000 - 52,000; Full time

Job summary

Sporting Life in Calgary is seeking an enthusiastic E-commerce Shipping Associate to ensure online orders are processed, packed, and shipped accurately and on time. You will help deliver a seamless shopping experience for customers receiving gear, apparel, or sporting equipment.

You will track orders, communicate delays, and resolve shipping issues with carriers while maintaining a clean, safe workspace in a fast-paced environment.

Qualifications

• Passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and commitment to accuracy in order processing.
• Excellent communication to provide updates and solutions to customers.
• Problem-solving abilities to address shipping challenges with logistics providers.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.

Responsibilities

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely.
• Monitor order statuses and proactively communicate delays or issues with customers.
• Adjust orders as needed to accommodate customer requests or availability.
• Investigate and resolve shipping issues with third-party logistics providers.
• Ensure proper documentation for shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following safety guidelines.

Skills

Attention to detail

Customer service

Communication skills

Problem solving

Basic computer skills

Tools

Order management system

Job description

What You'll Do;

As an eCommerce Shipping Associate, you'll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we're committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring;

• A passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and a commitment to accuracy in order processing.
• Excellent communication skills to provide clear updates and solutions to customers.
• Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.