ECOMM SL - E-Commerce Shipping Associate

Sporting Life; Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

Sporting Life is seeking an E-commerce Shipping Associate to help ensure online orders are processed, packed, and shipped accurately and on time. You’ll contribute to a seamless online shopping experience for customers buying gear, apparel, or sporting equipment.

Responsibilities include fulfilling orders efficiently, packing shipments to protect products, monitoring order status, communicating delays to customers, adjusting orders as needed, coordinating with third-party logistics, and

Qualifications

• Experience in e-commerce shipping or order fulfillment.
• Strong attention to detail and accuracy.
• Excellent communication to provide updates and solutions to customers.
• Problem-solving abilities to address shipping challenges with logistics partners.

Responsibilities

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

Skills

Sports passion

Attention to detail

Clear communication

Problem solving

Efficiency under deadlines

Computer basics

Physical capability to lift

Tools

Order management systems

Shipping platforms

Job description

What You'll Do;

As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.


• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.


• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.


• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.


• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.


• Ensure proper documentation is completed for all shipments, returns, and order modifications.


• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring;

• A passion for sports, fashion, and delivering outstanding customer experiences.


• Strong attention to detail and a commitment to accuracy in order processing.


• Excellent communication skills to provide clear updates and solutions to customers.


• Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.


• Ability to work efficiently in a fast-paced environment while meeting deadlines.


• Basic computer skills and familiarity with order management systems and shipping platforms.


• Physical capability to lift and move packages as needed.