Senior Business Analyst

National Research Council Canada / Conseil national de recherches Canada; Ottawa; Hybrid; CAD 101,000 - 128,000; Full time

Job summary

An established industry player seeks a dynamic Senior Business Analyst to join their Knowledge, Information and Technology Services team. This role involves leading business analysis activities, collaborating with stakeholders, and supporting complex IT projects. The successful candidate will thrive in a supportive workplace that values creativity and teamwork, contributing to innovative solutions that drive research and technology advancements in Canada. If you are passionate about making a difference and growing in your career, this position offers a unique opportunity to engage with cutting-edge projects and talented professionals.

Benefits

Comprehensive health and dental coverage

Robust pension plan

Disability and life insurance

Office closure at the end of December

Bilingualism bonus

Relocation assistance

Support for well-being

Career development resources

Qualifications

• Degree in computer science or related field required.
• 5+ years of experience in business analysis in IT.

Responsibilities

• Lead activities in eliciting and documenting requirements.
• Collaborate with stakeholders to identify technology solutions.

Skills

Business Analysis

Stakeholder Communication

Requirements Documentation

Data Analysis

Education

Degree in Computer Science

Diploma in IT

Tools

BABOK Guide

TOGAF

ITIL

Job description

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

• The Employment Equity Act , which is under review, uses the terminology Aboriginal peoples and visible minorities.
  
  

Candidates are asked to self-declare when applying to this hiring process.

City: Ottawa

Organizational Unit: Knowledge, Information and Technology Services

Classification: CS-3

Tenure: Continuing

Language Requirements: Bilingual Imperative BBB/ BBB

Work Arrangements:Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week or a minimum of 60% of their regular work schedule at their own expense.

We recognize that Indigenous candidates may have important connections to their communities and you may be eligible for an exception to this work arrangement. Alternative work arrangements may also be considered to accommodate candidates as required. To learn more about these options, please contact the hiring team using the contact information below.

Discover the possible

Anything is possible at the National Research Council (NRC), recently named one of Canada’s 2025 Top Employers for Young People, a 2025 Top Employer in the National Capital Region and Forbes Canada’s Best Employers!

As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

The Role

We are looking for a vibrant and dynamic Senior Business Analyst to support our Knowledge, Information and Technology Services (KITS) branch. The selected candidate would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

The successful candidate will be part of the NRC Mercury team and will contribute to network migrations of complex research labs as well as identifying and specifying new IT services required to support research computing needs. These activities will be enhanced through collaboration with key stakeholders and colleagues within and outside of the immediate project team.

As part of the Mercury project team, the incumbent will be responsible for leading key activities including eliciting, analysing, validating, and documenting requirements, including business, functional, non-functional, and transitional requirements as well as working with subject matter experts to determine the best solutions to meet business needs while facilitating migration of technology and labs which support research innovation for Canada.

The incumbent will work at developing and establishing partnerships with NRC’s and partner organizations’ lines of business in order to become fully knowledgeable with their business technology systems, issues and processes. They will work to identify current and future needs and develop requirements; migration plans and strategies for their implementation.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

Degree from a recognized university in computer science, engineering, management information systems, information technology, information management or another specialty relevant to the position to be staffed.

A diploma from a recognized college or post-secondary institute in an IT related field combined with extensive experience (at least 5 years) in Business Analysis in the Information Technology or Information Management field may be considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

Experience

• Significant* experience performing business analysis activities on IT services, infrastructure and/or IT/IM systems throughout the entire system development or project lifecycle.
• Significant* experience facilitating communications with and between stakeholders, business clients and technical support teams
• Significant* experience working on projects in an IM/IT environment with technical and non-technical stakeholders in which you were eliciting, and documenting and managing requirements, and recommending solutions based on your analysis.
• Significant* experience in the review, and development of a variety of service, system, or project documents such as: business process models, use cases, guidelines, standard operating procedures, user guides, training material, etc.
• Recent** experience working on IM/IT business improvement or transformation initiatives or projects.
• Experience developing, maintaining, and applying various enterprise architecture artifacts such as business capability models and business canvases.
• Experience developing and maintaining policy artifacts such as policies, directives, and standards.
• Significant experience is defined as having the depth and breadth of experience that would normally have been gained performing the duties over a period of three (3) years or more.
• Recent is defined as experience acquired within the last five (5) years.
  
  

Assets:

Experience in the following areas is not required, but would be considered an asset:

• Certification and experience with the IIBA Business Analysis Body of Knowledge (BABOK) Guide and/or the PMI guide to Business Analysis.
• Certification and experience with the TOGAF framework.
• Certification and experience with the ITIL framework.
  
  

Condition of Employment

Reliability Status

For a Reliability Status, verification of background information over a period of 5 years is required.

Language Requirements

Bilingual Imperative BBB/BBB

Information on language requirements and self-assessment tests

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

• Advanced knowledge of business analysis best practices, particularly those contained in the Business Analysis Body of Knowledge (BABOK)
• Advanced ability to engage and communicate effectively with a broad range of stakeholders from operational staff to executives using a broad range of methods from correspondence, meetings, workshops, consultations, and formal presentations.
• Advanced ability to document, in particular clear, logical and cohesive requirements documents, specifications, policies, directives, standards, procedures, guidelines, training guides, presentations and correspondence.
• Knowledge of data analysis and analytics including the development and utilization of performance dashboards at various levels from operational to strategic.
  
  

Behavioural Competencies

• Technology extension - Client focus (Level 3)
• Technology extension - Conceptual and analytical ability (Level 3)
• Technology extension - Communication (Level 2)
• Technology extension - Teamwork (Level 3)
• Technology extension - Results orientation (Level 3)
  
  

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Technology Support

View all competency profiles

Compensation

From $101,874 to $127,511 per annum.

In addition, the incumbent will receive the Bilingualism Bonus of $800 per year.

NRC employees enjoy a wide-range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.

Notes

• In 2025, the NRC has been chosen as one of Canada’s Top Employers for Young People, the National Capital Region’s Top Employers and Forbes Canada’s Best Employers.
• Relocation assistance will be determined in accordance with the NRC's directives.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.
  
  

Please direct your questions, with the requisition number ( 23858 ) to:

E-mail: [e-mail]

Telephone: [phone]

Closing Date: 20 May 2025 - 23:59 Eastern Time

For more information on career tools and other resources, check out Career tools and resources

• If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careersmodule from your NRC computer.