Customer Support Agent

Foley; Georgia (VT); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Customer Support Agent to enhance customer satisfaction and success. In this role, you will engage with customers through various channels, troubleshoot issues, and provide valuable product information. This position offers the flexibility of remote work, making it ideal for those who thrive in a dynamic environment. Join a team that values Teammateship, Grit, and Innovation, where your contributions will directly impact customer experiences and drive the company's growth. If you're ready to make a difference in a supportive and collaborative atmosphere, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Plans

Generous Leave

401K Plan with Match

Professional Growth Opportunities

Remote Work Options

Qualifications

• Exceptional verbal and written communication skills required.
• Experience in customer service and SaaS applications preferred.

Responsibilities

• Respond to customer inquiries via calls, emails, and chats.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain detailed records of customer interactions.

Skills

Verbal Communication

Written Communication

Customer Service

SaaS Applications

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit, and Innovation — our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

Customer Support Agent

At Foley, a Customer Support Agent plays a vital role in ensuring customer satisfaction and success. Responsibilities include responding to customer inquiries via calls, emails, and chats, troubleshooting technical issues, guiding customers through troubleshooting steps, and providing detailed information about our products. Building and maintaining positive relationships with customers and relaying feedback to our product and management teams are essential. The role also involves managing complex or escalated issues collaboratively with other departments and maintaining detailed records of customer interactions.

This position offers a remote work option. Candidates residing in CT, MA, GA, SC, FL, and TX are encouraged to apply!

Pay: $18.25/hour, Full-Time, Monday-Friday, 8am-8pm EST (evening shifts required two evenings per week)

Requirements

1. Support clients, drivers, and candidates in understanding DOT and FCRA regulations.
2. Conduct employment verifications and gather crucial information.
3. Respond to client questions, review driver documents, and process compliance documents.
4. Maintain expertise in regulations and Foley products, and educate clients on drug testing and background checks.
5. Promote Foley’s reputation and deliver outstanding customer service.
6. Build and maintain positive relationships with customers and provide support.
7. Keep detailed records of customer interactions and issues.
8. Guide customers through troubleshooting steps.
9. Handle complex or escalated issues, collaborating with other departments as needed.
10. Manage incoming and outgoing calls, emails, and chat messages from customers.

Qualifications

1. High School Diploma or equivalent.
2. Exceptional verbal and written communication skills.
3. Remote work experience preferred.
4. Experience with SaaS applications.
5. Reliable internet and a peaceful working environment.
6. Flexibility for shift work, including evenings.
7. Ability to adapt to shifting priorities.
8. Experience in customer service and a proactive approach.
9. Strong work ethic, integrity, and confidentiality.
10. Proficiency in Microsoft Office, Outlook, and internal systems.
11. Organizational and prioritization skills.
12. Desire for long-term professional growth.

Benefits

Why You'll Love Working at Foley:

• The People: Our talented teams foster a strong team spirit. Check out our customer feedback on Trustpilot.
• Outstanding Benefits: Medical, dental, vision plans, generous leave, and a 401K plan with match.
• Ideas Over Egos: An entrepreneurial environment that encourages innovation and collaboration.
• Professional Growth: Internal advancement opportunities with support from our People Operations team.
• Our Environment: Emphasis on transparency, teamwork, and engagement, with remote work options available.

About Foley

Many companies handle recruitment, background screening, and regulatory management in a fragmented way, which is inefficient and risky. Foley offers a seamless platform that integrates these processes, leveraging technology and expertise to deliver a superior customer experience.

We are developing new solutions using data and innovative technologies like predictive analytics to identify top talent and assess risks, aiming to stay at the forefront of industry advancements.

Working with Us

• Deep industry expertise.
• Opportunities for career development.
• Building lasting relationships.

Join our 250+ person team on the brink of explosive growth driven by AI and analytics. Visit us at: www.foleyservices.com