Customer Support Agent

Foley; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a dedicated customer support agent to enhance client satisfaction and success. In this remote role, you will engage with customers through various channels, addressing inquiries, troubleshooting issues, and fostering strong relationships. Your contributions will be vital in promoting a seamless experience as you navigate the complexities of regulations and compliance. Join a dynamic team that values Teammateship, Grit, and Innovation, and enjoy the opportunity for professional growth while making a meaningful impact in a rapidly evolving industry.

Benefits

Medical, Dental, and Vision Plans

Generous Paid Time Off

401(k) Plan with Matching Contributions

Collaborative Tools for Remote Work

Opportunities for Career Advancement

Qualifications

• Exceptional verbal and written communication skills are essential.
• Experience with SaaS applications and remote work preferred.

Responsibilities

• Respond to customer inquiries via calls, emails, and chats.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain detailed records of customer interactions.

Skills

Verbal Communication

Written Communication

Customer Service

SaaS Applications

Problem-Solving

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

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At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit, and Innovation — our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

A customer support agent at Foley plays a vital role in ensuring customer satisfaction and success. Responsibilities include responding to customer inquiries via calls, emails, and chats, troubleshooting technical issues, guiding customers through troubleshooting steps, and providing detailed information about our product's features and functionalities. Building and maintaining positive relationships with customers is crucial, as is gathering and relaying customer feedback to the product and management teams. Customer support agents also handle complex or escalated issues, collaborating with other departments when necessary, and keep detailed records of customer interactions for future reference.

This is a remote position — residents in CT, MA, GA, SC, FL, and TX are welcome to apply!

Pay: $18.25/hour — Full-Time, Monday-Friday 8am-8pm EST (evening availability required two evenings per week)

Requirements

• Support clients, drivers, and candidates in understanding DOT and FCRA regulations
• Conduct employment verifications and gather crucial information
• Respond to client questions, review driver documents, and process compliance documents
• Maintain expertise in regulations and Foley products, educate clients on drug testing and background checks
• Promote Foley's reputation and deliver outstanding customer service
• Build and maintain positive relationships with customers, ensuring to provide support
• Keep detailed records of customer interactions and issues for future reference
• Guide customers through troubleshooting steps
• Handle complex or escalated issues, collaborating with other departments as needed
• Manage incoming and outgoing calls, emails, and chat messages from customers

Minimum Qualifications

• High School Diploma or equivalent
• Exceptional verbal and written communication skills
• Remote work experience preferred
• Experience working with SaaS applications
• Reliable internet connection and a peaceful work environment
• Flexibility for shift work, including evenings
• Ability to adapt to shifting priorities
• Experience and aptitude for providing exceptional customer service
• Proactive, motivated individual in a remote setting
• Strong work ethic and integrity
• Ability to maintain confidentiality and professionalism
• Strong computer skills in Microsoft Office, Outlook, and internal systems
• Organizational and prioritization skills
• Desire for long-term professional growth

Benefits

What You’ll Love About Foley

• The People: Our talented, close-knit teams are the heart of Foley. Our employees and customers often highlight our team spirit. Check out our reviews on Trustpilot.
• Outstanding Benefits: Choose from multiple medical, dental, and vision plans. Enjoy generous paid time off and a 401(k) plan with matching contributions. We prioritize your well-being.
• Ideas Over Egos: Our entrepreneurial environment encourages exploring new ideas within a collaborative team.
• Professional Growth: We support internal career advancement and help you achieve your goals with our People Operations team.
• Our Environment: We celebrate success, promote transparency, and invest in collaboration tools to keep our team engaged, even remotely.

What We Do, How We Do It

Many companies handle recruitment, background screening, and regulatory management in a fragmented way, which is inefficient and risky. Foley offers a seamless platform that manages all these processes under one roof, integrating technology and expertise to deliver a superior experience.

Where We're Headed

We are developing new solutions to address future challenges using data and innovative technologies like predictive analytics. Our goal is to identify top talent and assess risks effectively to drive success.

What It's Like to Work with Us

• Deep dive into a niche industry
• Opportunities for career and skill growth
• Building lasting relationships

With over 250 employees and rapid growth driven by AI and analytics, Foley offers an exciting journey. If you're ready to join us, visit www.foleyservices.com.