Customer Support Agent for Emergency Road Service - REMOTE in select states

Freddie Mac; Hot Springs (AR); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a customer support role in the tire and rubber sector. This position offers competitive hourly wages and the opportunity to earn double pay on designated holidays. You will be responsible for managing tire breakdown emergencies and providing excellent service to commercial fleet customers. With comprehensive health benefits and generous paid time off, this role promises a supportive work environment. Join a team that values dependability and professionalism as you navigate multiple communication streams and ensure customer satisfaction.

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Remote Training

Qualifications

• Must reside in authorized states and be at least 18 years old.
• 1 year experience in a fast-paced customer service environment.

Responsibilities

• Handle emergency tire breakdowns and dispatch road service.
• Collect breakdown information from commercial truck drivers.

Skills

Customer Service

Written Communication

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Employer Industry: Contact Center Services for the Tire and Rubber Industry

Why consider this job opportunity:
- Wages up to $16.00 per hour depending on shift hours
- Double-pay for working on 9 designated holidays
- Earn 144 hours of paid time off annually
- Comprehensive health, dental, and vision insurance with employer covering half of the premium
- 401(k) available after 1 year of service
- Paid remote training conducted via Microsoft Teams

What to Expect (Job Responsibilities):
- Handle emergency tire breakdowns and dispatch road service to tire dealerships for commercial fleet customers
- Collect breakdown information from commercial truck drivers to ensure efficient service
- Multitask and manage multiple streams of communication with professionalism and attention to detail
- Verify information, troubleshoot issues, and track all communications
- Demonstrate excellent attendance, dependability, and courteous communication as part of the customer support team

What is Required (Qualifications):
- Must reside in one of the authorized states: AR, IN, IA, KS, MO, NE, OK, TN, TX, or WI
- Minimum age of 18 years
- High school diploma or equivalent
- At least one year of experience in a fast-paced customer service environment
- Strong written communication skills and clear phone voice

How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Office programs
- Ability to troubleshoot computer and internet issues
- Capability to work on holidays and mandatory overtime when required
- Excellent comprehension skills for online learning and retention of new information

#CustomerSupport #RemoteWork #TireIndustry #CareerOpportunity #CompetitivePay

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