Customer Support Agent

Foley; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company revolutionizing driver recruitment and monitoring. As a customer support agent, you'll play a vital role in ensuring customer satisfaction while working in a dynamic remote environment. This full-time position offers the chance to engage with a passionate team dedicated to building great products and helping customers. With a focus on innovation and collaboration, you'll thrive in a culture that values teamwork and creativity. If you're ready to make an impact and grow professionally, this opportunity is perfect for you.

Benefits

Multiple medical, dental, and vision plans

Generous PTO

401K match

Opportunities for internal advancement

Team-oriented environment

Qualifications

• Exceptional verbal and written communication skills are essential.
• Experience with SaaS applications and remote work preferred.

Responsibilities

• Respond to customer inquiries via calls, emails, and chats.
• Troubleshoot technical issues and guide customers through steps.
• Maintain detailed records of customer interactions.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Problem-Solving

Technical Troubleshooting

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

SaaS Applications

Job description

4 weeks ago Be among the first 25 applicants

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit, and Innovation — our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

A customer support agent at Foley plays a vital role in ensuring customer satisfaction and success. Responsibilities include responding to customer inquiries via calls, emails, and chats, troubleshooting technical issues, guiding customers through troubleshooting steps, providing detailed information about our products, building positive relationships, gathering customer feedback, managing escalated issues collaboratively, and maintaining detailed records of interactions.

This is a remote position; residents of CT, MA, GA, SC, FL, & TX are encouraged to apply!

Pay: $18.25/hr — Full-Time, Monday-Friday, 8am-8pm EST (evening availability required two evenings per week)

Requirements

• Support clients, drivers, and candidates in understanding DOT and FCRA regulations
• Conduct employment verifications and gather crucial information
• Respond to client questions, review driver documents, and process compliance documents
• Maintain expertise in regulations and Foley products; educate clients on drug testing and background checks
• Promote Foley’s reputation and deliver outstanding customer service
• Build and maintain positive customer relationships
• Keep detailed records of customer interactions and issues
• Guide customers through troubleshooting steps
• Handle complex or escalated issues collaboratively
• Manage incoming and outgoing calls, emails, and chat messages

Additional Requirements

• High School Diploma or equivalent
• Exceptional verbal and written communication skills
• Remote work experience preferred
• Experience with SaaS applications
• Reliable internet and a peaceful work environment
• Flexibility for shift work, including evenings
• Ability to adapt to shifting priorities
• Strong customer service skills and proactive attitude
• Strong work ethic, integrity, and confidentiality
• Proficiency in Microsoft Office, Outlook, and internal systems
• Organizational and prioritization skills
• Desire for long-term professional growth

Benefits

What You’ll Love About Foley

• The People: Talented, close-knit teams with a strong team spirit. Check our Trustpilot reviews.
• Outstanding Benefits: Multiple medical, dental, and vision plans, generous PTO, and a 401K match.
• Ideas Over Egos: An entrepreneurial environment supporting new ideas and collaboration.
• Professional Growth: Opportunities for internal advancement and career planning.
• Our Environment: Transparent, team-oriented, with tools supporting remote engagement.

About Foley

We offer a seamless platform integrating recruitment, screening, and regulatory management, leveraging technology and expertise to deliver a superior customer experience. We are developing innovative solutions using data and predictive analytics to address future challenges in our industry.

Working with us means diving deep into a niche industry, continuous growth, and building lasting relationships. Join our 250+ team as we expand with AI-powered technology and predictive analytics. Visit us at www.foleyservices.com.