Customer Support Agent

Foley; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that is revolutionizing recruitment and regulatory compliance. As a Customer Support Agent, you'll play a crucial role in ensuring customer satisfaction by responding to inquiries, troubleshooting issues, and maintaining positive relationships. This position offers the flexibility of remote work and a supportive environment that values teamwork and innovation. With outstanding benefits and opportunities for professional growth, you'll be part of a close-knit team dedicated to making a significant impact in the industry. If you're passionate about customer service and eager to grow, this is the perfect opportunity for you.

Benefits

Medical Plans

Dental Options

Vision Options

Generous Paid Time Off

401K Match

Collaborative Environment

Career Advancement Support

Qualifications

• Exceptional communication skills are essential for this role.
• Experience with SaaS applications is preferred.
• Strong computer skills and organizational abilities are required.

Responsibilities

• Respond to customer inquiries via calls, emails, and chats.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain detailed records of customer interactions and issues.

Skills

Verbal Communication

Written Communication

Customer Service

SaaS Applications

Organizational Skills

Technical Troubleshooting

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit, and Innovation — our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

Customer Support Agent

At Foley, a Customer Support Agent plays a vital role in ensuring customer satisfaction and success. Responsibilities include responding to customer inquiries via calls, emails, and chats, troubleshooting technical issues, guiding customers through troubleshooting steps, and providing detailed information about our products' features and functionalities. Building and maintaining positive relationships with customers and relaying feedback to our product and management teams are also crucial. The role involves managing complex or escalated issues in collaboration with other departments and maintaining detailed records of customer interactions.

This position offers a remote work option. Residents in CT, MA, GA, SC, FL, and TX are encouraged to apply.

Pay: $18.25/hour, Full-Time, Monday-Friday 8am-8pm EST (evening shifts required two evenings per week).

Requirements

1. Support clients, drivers, and candidates in understanding DOT and FCRA regulations.
2. Conduct employment verifications and gather crucial information.
3. Respond to client questions, review driver documents, and process compliance documents.
4. Maintain expertise in regulations and Foley products, educating clients on drug testing and background checks.
5. Promote Foley’s reputation through outstanding customer service.
6. Build and maintain positive customer relationships and support.
7. Keep detailed records of customer interactions and issues.
8. Guide customers through troubleshooting steps.
9. Handle escalated issues collaboratively with other departments.
10. Manage incoming and outgoing calls, emails, and chat messages.

Additional Requirements

1. High School Diploma or equivalent.
2. Exceptional verbal and written communication skills.
3. Remote work experience preferred.
4. Experience with SaaS applications.
5. Reliable internet and a peaceful work environment.
6. Flexibility for shift work, including evenings.
7. Ability to adapt to shifting priorities.
8. Experience in and aptitude for providing exceptional customer service.
9. Proactive motivation and strong work ethic.
10. Ability to maintain confidentiality and professionalism.
11. Strong computer skills, including Microsoft Office and internal systems.
12. Organizational and prioritization skills.
13. Desire for long-term professional growth.

Benefits

What You’ll Love About Foley

• The People: Our talented, close-knit teams are the heart of Foley. Our team spirit is often highlighted by customers—see our reviews on Trustpilot.
• Outstanding Benefits: Three medical plans, dental and vision options, generous paid time off, and a 401K match support your well-being.
• Ideas Over Egos: Explore new ideas in a collaborative, entrepreneurial environment.
• Professional Growth: We encourage internal advancement and support your career planning.
• Our Environment: We promote transparency, celebrate success, and invest in collaboration tools to keep remote employees engaged.

What We Do and Our Vision

Foley offers a seamless platform managing recruitment, screening, and regulatory compliance under one roof, integrating advanced technology with expertise to enhance customer experience. We are developing innovative solutions using predictive analytics and data to identify top talent and assess risks, aiming to lead in recruitment and regulatory management.

Working with Us

• Diving Deep: Become an industry expert.
• Continual Growth: Advance your skills and career.
• Lifelong Friends: Build lasting relationships.

Join our 250+ person company on the brink of explosive growth driven by AI and analytics. Visit us at: www.foleyservices.com