Customer Support Agent

Foley Carrier Services LLC; Texas; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that is transforming how businesses recruit and manage drivers. As a customer support agent, you'll play a crucial role in ensuring customer satisfaction by addressing inquiries, troubleshooting issues, and maintaining positive relationships. This remote position offers flexibility and the chance to work with a passionate team dedicated to innovation and exceptional service. With multiple health plans, generous paid time off, and a commitment to professional growth, this role is perfect for someone looking to make a meaningful impact in a dynamic environment.

Benefits

Multiple Health Plans

Generous Paid Time Off

401K Match

Flexible Work Hours

Professional Growth Opportunities

Qualifications

• Exceptional verbal and written communication skills are essential.
• Experience with SaaS applications and customer service is required.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Respond to customer inquiries via calls, emails, and chats.
• Guide customers through troubleshooting steps and manage complex issues.
• Build and maintain positive relationships with clients.

Skills

Verbal Communication

Written Communication

Customer Service

SaaS Applications

Organizational Skills

Technical Troubleshooting

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit, and Innovation — our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

Role Overview

A customer support agent at Foley plays a vital role in ensuring customer satisfaction and success. Responsibilities include responding to customer inquiries via calls, emails, and chats, troubleshooting technical issues, guiding customers through troubleshooting steps, and providing detailed information about our products. Building positive relationships and gathering customer feedback are also key aspects of the role. The agent manages complex issues, collaborates across departments, and maintains detailed records of interactions.

Location & Compensation

This is a remote position. Residents of CT, MA, GA, SC, FL, and TX are encouraged to apply.

Pay: $18.25/hour - Full-Time, Monday-Friday, 8am-8pm EST (evening shifts required two evenings per week)

Minimum Requirements

1. Support clients, drivers, and candidates in understanding DOT and FCRA regulations.
2. Conduct employment verifications and gather essential information.
3. Respond to client questions, review driver documents, and process compliance documents.
4. Maintain expertise in regulations and Foley products; educate clients on drug testing and background checks.
5. Deliver outstanding customer service and promote Foley's reputation.
6. Build and maintain positive customer relationships.
7. Keep detailed records of customer interactions and issues.
8. Guide customers through troubleshooting steps.
9. Handle complex or escalated issues, collaborating with other departments as needed.
10. Manage incoming and outgoing calls, emails, and chat messages from customers.

Qualifications

1. High School Diploma or equivalent.
2. Exceptional verbal and written communication skills.
3. Experience with SaaS applications.
4. Reliable internet and a peaceful remote workspace.
5. Flexibility for shift work, including evenings.
6. Ability to adapt to shifting priorities.
7. Experience in providing excellent customer service.
8. Proactive, motivated, and reliable in a remote setting.
9. Strong work ethic and integrity.
10. Ability to maintain confidentiality and professionalism.
11. Proficiency in Microsoft Office, Outlook, and internal systems.
12. Organizational and prioritization skills.
13. A desire for long-term professional growth.

Why Join Foley?

The People: Our talented teams are the heart of Foley. Our team spirit is frequently highlighted by our employees and customers, as seen on Trustpilot.

Outstanding Benefits: Multiple health plans, generous paid time off, and a 401K match support your well-being.

Ideas Over Egos: Explore new ideas in a collaborative environment.

Professional Growth: We encourage internal advancement and support your career planning.

Our Environment: We value transparency, teamwork, and engagement, supporting remote work while fostering connection.

Our Mission & Vision

We integrate recruitment, screening, and regulatory management into a seamless platform, leveraging technology and expertise to deliver a superior customer experience. We are committed to developing innovative solutions, including predictive analytics, to address future challenges.

Working with Us

• Diving Deep: Become an industry expert.
• Continual Growth: Advance your skills and career.
• Lifelong Friends: Build lasting relationships.

Join our 250+ team as we grow through AI-powered technology and predictive analytics. Visit us at :