eCommerce Coordinator

Northernmetalic; Grande Prairie; On-site; CAD 45,000 - 65,000; Full time

Job summary

Northernmetalic in Grande Prairie, Canada is seeking an ecommerce content and merchandising specialist responsible for managing product listings, optimizing content, and driving online sales growth.

You will work with marketing to support campaigns, analyze site performance, and ensure a positive customer experience. Strong English, computer skills, and CMS familiarity are required.

Qualifications

• Ability to read, write, and follow directions in English.
• Proficient with Word, Excel, and Outlook.
• Familiarity with content management systems/databases or similar

Responsibilities

• Manage and maintain product listings across eCommerce platforms, ensuring accuracy and consistency.
• Optimize product content, categorization, and online merchandising to enhance customer experience and sales performance.
• Monitor website functionality and user experience, identifying opportunities for improvement and issue resolution.
• Execute online merchandising strategies to promote seasonal products, featured items, and marketing campaigns.
• Provide exceptional customer support by responding to online inquiries, resolving customer concerns and maintaining a positive brand experience.
• Collaborate with the marketing team to support email campaigns and digital promotions, and online initiatives.
• Participate in planning and execution of projects that improve eCommerce processes, operational efficiency, and customer satisfaction.
• Support search engine optimization (SEO) best practices to improve organic website traffic and product visibility.
• Analyze customer behavior and website performance to identify opportunities to improve conversion rates, retention, and overall customer experience.
• Drive growth of online sales channels through strategic initiatives and continuous improvement efforts.
• Act as a key contributor to the organization’s digital growth strategy.

Skills

English literacy

MS Office

CMS familiarity

Job description

The primary responsibilities are, but are not limited to, the following:

• Manage and maintain product listings across eCommerce platforms, ensuring accuracy and consistency.
• Optimize product content, categorization, and online merchandising to enhance customer experience and sales performance.
• Monitor website functionality and user experience, identifying opportunities for improvement and issue resolution.
• Execute online merchandising strategies to promote seasonal products, featured items, and marketing campaigns.
• Provide exceptional customer support by responding to online inquiries, resolving customer concerns and maintaining a positive brand experience.
• Collaborate with the marketing team to support email campaigns and digital promotions, and online initiatives.
• Participate in planning and execution of projects that improve eCommerce processes, operational efficiency, and customer satisfaction.
• Support search engine optimization (SEO) best practices to improve organic website traffic and product visibility.
• Analyze customer behavior and website performance to identify opportunities to improve conversion rates, retention, and overall customer experience.
• Drive growth of online sales channels through strategic initiatives and continuous improvement efforts.
• Act as a key contributor to the organization’s digital growth strategy.

Qualifications

• Must be able to read, write and take direction in English
• Proficient with computers and Microsoft Office (Word, Outlook, Excel)
• Familiarity with content management systems/databases or similar

Must be proactive with strong organizational and time management skills

Working Conditions

• Work independently and part of a team
• Ability to work in a confidential manner
• Communicate with staff, customers, and management