E-Commerce Coordinator

Socket.dev; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

Calgary Co-op seeks an Online Platform Manager to own day-to-day operations of our online shopping channel across all lines of business in Calgary. You will optimize layout, promotions, product content, and pricing to deliver a seamless customer experience.

Collaborate with IT, marketing, merchandising, and store operations to test features, implement improvements, and monitor performance. Experience with eCommerce platforms and data analytics is valued; dedication to customer empathy and timely

Qualifications

• College diploma in Marketing, Business Administration or related field, or equivalent retail experience.
• 1–2 years of merchandising or operations experience.
• Knowledge of eCommerce platforms and best practices.
• Proficient in Microsoft Office with strong written and verbal communication.
• Analytical mindset with ability to translate technical info for non-technical audiences.

Responsibilities

• Own day-to-day operations of the online shopping platform across Calgary Co-op lines of business.
• Manage website layout, banners, widgets, and ensure fresh content.
• Optimize online shopping experience to drive sales and customer satisfaction.
• Administer product content, pricing accuracy, imagery, and category hierarchy.
• Coordinate digital marketing initiatives aligned with eCommerce strategy.
• Create and maintain online promotions and exclusive online sales.
• Develop training materials to coach teams on eCommerce processes.
• Collaborate with IT, vendors, QA on testing, issues, and performance.
• Identify opportunities for process improvement and modernization.
• Provide support to customers and store teams; participate in HSE activities.

Skills

eCommerce knowledge

Analytical mindset

Communication skills

Problem solving

Education

College Diploma in Marketing or related field

Tools

Microsoft Office

Google Analytics

Job description

About Calgary Co-op

Calgary Co-op is one of Canada's largest retail co-operatives, proudly serving members across Calgary and area. With a diverse portfolio spanning food, pharmacy, gas, home health, and wine & spirits, we’re committed to delivering exceptional value and community impact. We believe in putting members first — and that starts with the talented people who make it happen.

What you’ll do

In this role, you will own the day-to‑day operations of our online shopping platform across all Calgary Co-op lines of business, ensuring a seamless and inspiring experience for our customers.

• Manage website layout including banners and widgets, ensuring seasonal, relevant, and promotional content is always fresh and compelling.
• Optimize the online shopping experience to drive sales, engagement, and customer satisfaction.
• Administer product content: educational content, product recommendations, imagery, pricing accuracy, recipe selections, and category hierarchy.
• Coordinate and execute approved digital marketing initiatives aligned with our eCommerce and Brand strategy.
• Create and maintain online promotions including BOGO offers, exclusive online sales, etc..
• Develop training materials to coach teams on eCommerce processes and best practices.
• Partner with IT, external vendors, and QA teams on platform testing, issue resolution, and system performance monitoring.
• Evaluate existing processes and identify opportunities for improvement or modernization.
• Provide application support to customers and store teams as required.
• Participate in health, safety and environment (HSE) activities in accordance with company policy.

What You Bring

Required Qualifications

• College Diploma in Marketing, Business Administration, or a related field; or equivalent retail industry experience.
• 1–2 years of merchandising or operations experience.
• Knowledge of eCommerce platforms, technologies, and best practices.
• Proficient in Microsoft Office; strong written and verbal communication skills.
• Strong analytical mindset with the ability to translate technical information for non‑technical audiences.
• Proven ability to multitask, problem‑solve, and meet deadlines independently.
• Customer empathy — a genuine passion for enhancing the digital shopping experience.

Nice to have

• Experience with UX, Adobe Photoshop, InDesign, or Google Analytics.
• Proficiency in data analysis tools and techniques.
• Degree in Digital Marketing or a related field.
• Familiarity with item and product management applications.
• Experience in grocery, fuel, liquor retail environments.
• Background in omnichannel retail (brick‑and‑mortar + eCommerce).
• Awareness of industry trends and competitor activity in eCommerce.
• Strong collaboration skills; comfortable working with cross‑functional teams including IT, Marketing, Merchandising, and Store Operations.

Why Calgary Co-op?

• Be part of a purpose-driven, member-owned organization with deep roots in the Calgary community.
• Competitive compensation and comprehensive benefits package.
• Collaborative and inclusive workplace culture.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.