E-Commerce Coordinator

Coopcannabis; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

Calgary Co-op is a member-owned retailer serving Calgary and area with a diverse portfolio. We seek an online operations professional to own the day-to-day of our online platform across Calgary Co-op lines of business, ensuring a seamless customer experience.

You’ll optimize content, manage promotions, and coordinate digital marketing initiatives to boost sales and engagement, while collaborating with IT, Marketing, Merchandising, and Store Operations.

Qualifications

• College diploma in Marketing or Business Administration or equivalent retail experience.
• 1–2 years of merchandising or operations experience.
• Knowledge of eCommerce platforms, technologies, and best practices.
• Proficient in Microsoft Office; strong written and verbal communication.
• Strong analytical mindset with ability to translate technical info for non-technical audiences.
• Capable of multitasking, problem-solving, and meeting deadlines independently.
• Customer empathy and passion for enhancing the digital shopping experience.

Responsibilities

• Own day-to-day operations of the online shopping platform across Calgary Co-op lines of business.
• Manage website layout, banners, and widgets to keep content fresh and engaging.
• Optimize online shopping experience to drive sales, engagement, and satisfaction.
• Administer product content: educational content, pricing accuracy, and imagery.
• Coordinate and execute digital marketing initiatives aligned with eCommerce strategy.
• Create and maintain online promotions including BOGO and exclusive online sales.
• Develop training materials to coach teams on eCommerce processes.
• Partner with IT, vendors, and QA on testing, issues, and performance monitoring.
• Evaluate processes and identify opportunities for modernization.
• Provide application support to customers and store teams as needed.
• Participate in HSE activities in line with company policy.

Skills

Analytical mindset

Communication skills

Customer empathy

Time management

Collaboration

Education

College Diploma in Marketing

College Diploma in Business Administration

Tools

Microsoft Office

eCommerce platforms

Data analysis tools

Google Analytics

Adobe Photoshop

InDesign

Job description

Calgary Co-op is one of Canada's largest retail co-operatives, proudly serving members across Calgary and area. With a diverse portfolio spanning food, pharmacy, gas, home health, and wine & spirits, we're committed to delivering exceptional value and community impact. We believe in putting members first - and that starts with the talented people who make it happen.

What you’ll do

In this role, you will own the day-to-day operations of our online shopping platform across all Calgary Co-op lines of business, ensuring a seamless and inspiring experience for our customers.

• Manage website layout including banners and widgets, ensuring seasonal, relevant, and promotional content is always fresh and compelling.
• Optimize the online shopping experience to drive sales, engagement, and customer satisfaction.
• Administer product content: educational content, product recommendations, imagery, pricing accuracy, recipe selections, and category hierarchy.
• Coordinate and execute approved digital marketing initiatives aligned with our eCommerce and Brand strategy.
• Create and maintain online promotions including BOGO offers, exclusive online sales, etc..
• Develop training materials to coach teams on eCommerce processes and best practices.
• Partner with IT, external vendors, and QA teams on platform testing, issue resolution, and system performance monitoring.
• Evaluate existing processes and identify opportunities for improvement or modernization.
• Provide application support to customers and store teams as required.
• Participate in health, safety and environment (HSE) activities in accordance with company policy.

What You Bring

Required Qualifications

• College Diploma in Marketing, Business Administration, or a related field; or equivalent retail industry experience.
• 1-2 years of merchandising or operations experience.
• Knowledge of eCommerce platforms, technologies, and best practices.
• Proficient in Microsoft Office; strong written and verbal communication skills.
• Strong analytical mindset with the ability to translate technical information for non-technical audiences.
• Proven ability to multitask, problem-solve, and meet deadlines independently.
• Customer empathy - a genuine passion for enhancing the digital shopping experience.

Nice to have

• Experience with UX, Adobe Photoshop, InDesign, or Google Analytics.
• Proficiency in data analysis tools and techniques.
• Degree in Digital Marketing or a related field.
• Familiarity with item and product management applications.
• Experience in grocery, fuel, liquor retail environments.
• Background in omnichannel retail (brick-and-mortar + eCommerce).
• Awareness of industry trends and competitor activity in eCommerce.
• Strong collaboration skills; comfortable working with cross-functional teams including IT, Marketing, Merchandising, and Store Operations.

Why Calgary Co-op?

Be part of a purpose-driven, member-owned organization with deep roots in the Calgary community.

Competitive compensation and comprehensive benefits package.

Collaborative and inclusive workplace culture.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.