E-Commerce Coordinator

Calgary Co-op; Calgary; On-site; CAD 52,000 - 72,000; Full time

Job summary

Calgary Co-op is seeking an eCommerce Operations Specialist to own daily online platform management across all Calgary Co-op lines of business, ensuring a seamless and inspiring customer experience.

You will collaborate with IT, Marketing, Merchandising, and Store Operations to optimize content, promotions, and performance, while developing training materials and supporting store teams. This role emphasizes data-driven decisions and cross-functional teamwork.

Qualifications

• College Diploma in Marketing, Business Administration, or a related field; or equivalent retail industry experience.
• 1–2 years of merchandising or operations experience.
• Knowledge of eCommerce platforms, technologies, and best practices.
• Proficient in Microsoft Office; strong written and verbal communication skills.
• Strong analytical mindset with the ability to translate technical information for non-technical audiences.
• Proven ability to multitask, problem-solve, and meet deadlines independently.
• Customer empathy — a genuine passion for enhancing the digital shopping experience.

Responsibilities

• Manage website layout including banners and widgets, ensuring seasonal, relevant, and promotional content is always fresh and compelling.
• Optimize the online shopping experience to drive sales, engagement, and customer satisfaction.
• Administer product content: educational content, product recommendations, imagery, pricing accuracy, recipe selections, and category hierarchy.
• Coordinate and execute approved digital marketing initiatives aligned with our eCommerce and Brand strategy.
• Create and maintain online promotions including BOGO offers, exclusive online sales, etc..
• Develop training materials to coach teams on eCommerce processes and best practices.
• Partner with IT, external vendors, and QA teams on platform testing, issue resolution, and system performance monitoring.
• Evaluate existing processes and identify opportunities for improvement or modernization.
• Provide application support to customers and store teams as required.
• Participate in health, safety and environment (HSE) activities in accordance with company policy.

Skills

eCommerce platforms

Microsoft Office

Written and verbal communication

Analytical thinking

Multitasking

Customer empathy

Education

College Diploma in Marketing or Business Administration

1–2 years merchandising or operations experience

Tools

Google Analytics

Adobe Photoshop / InDesign

Job description

About Calgary Co-op

Calgary Co-op is one of Canada's largest retail co-operatives, proudly serving members across Calgary and area. With a diverse portfolio spanning food, pharmacy, gas, home health, and wine & spirits, we're committed to delivering exceptional value and community impact. We believe in putting members first — and that starts with the talented people who make it happen.

Job Description

In this role, you will own the day-to-day operations of our online shopping platform across all Calgary Co-op lines of business, ensuring a seamless and inspiring experience for our customers.

What You’ll Do

• Manage website layout including banners and widgets, ensuring seasonal, relevant, and promotional content is always fresh and compelling.
• Optimize the online shopping experience to drive sales, engagement, and customer satisfaction.
• Administer product content: educational content, product recommendations, imagery, pricing accuracy, recipe selections, and category hierarchy.
• Coordinate and execute approved digital marketing initiatives aligned with our eCommerce and Brand strategy.
• Create and maintain online promotions including BOGO offers, exclusive online sales, etc..
• Develop training materials to coach teams on eCommerce processes and best practices.
• Partner with IT, external vendors, and QA teams on platform testing, issue resolution, and system performance monitoring.
• Evaluate existing processes and identify opportunities for improvement or modernization.
• Provide application support to customers and store teams as required.
• Participate in health, safety and environment (HSE) activities in accordance with company policy.

What You Bring

Required Qualifications

• College Diploma in Marketing, Business Administration, or a related field; or equivalent retail industry experience.
• 1–2 years of merchandising or operations experience.
• Knowledge of eCommerce platforms, technologies, and best practices.
• Proficient in Microsoft Office; strong written and verbal communication skills.
• Strong analytical mindset with the ability to translate technical information for non-technical audiences.
• Proven ability to multitask, problem-solve, and meet deadlines independently.
• Customer empathy — a genuine passion for enhancing the digital shopping experience.

Nice to have

• Experience with UX, Adobe Photoshop, InDesign, or Google Analytics.
• Proficiency in data analysis tools and techniques.
• Degree in Digital Marketing or a related field.
• Familiarity with item and product management applications.
• Experience in grocery, fuel, liquor retail environments.
• Background in omnichannel retail (brick-and-mortar + eCommerce).
• Awareness of industry trends and competitor activity in eCommerce.
• Strong collaboration skills; comfortable working with cross-functional teams including IT, Marketing, Merchandising, and Store Operations.

Why Calgary Co-op?

• Be part of a purpose-driven, member-owned organization with deep roots in the Calgary community.
• Competitive compensation and comprehensive benefits package.
• Collaborative and inclusive workplace culture.