(Remote) Support Analyst

Harris Computer; Burnaby; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Support Analyst to enhance customer satisfaction and improve support processes. This role offers opportunities for career advancement in a collaborative environment. Candidates should possess strong analytical skills and have at least 2 years of relevant experience.

Benefits

Career Advancement Opportunities

Supportive Work Environment

Involvement in Exciting Projects

Qualifications

• Minimum of 2 years of experience in a support analysis or related role.
• Proficiency in support analysis tools and software.

Responsibilities

• Analyze support requests and provide solutions to enhance customer experience.
• Collaborate with cross-functional teams to optimize support processes.
• Train and mentor new support team members.

Skills

Analytical Skills

Problem Solving

Communication

Tools

Support Analysis Tools

CRM Systems

Job description

Employer Industry: Support Analysis

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Engage in a dynamic and innovative industry
- Involvement in exciting projects and initiatives

What to Expect (Job Responsibilities):
- Analyze support requests and provide solutions to enhance customer experience
- Collaborate with cross-functional teams to optimize support processes
- Maintain clear documentation of support procedures and updates
- Train and mentor new support team members
- Monitor and report on support metrics for continuous improvement

What is Required (Qualifications):
- Must have strong analytical skills and attention to detail
- Minimum of 2 years of experience in a support analysis or related role
- Excellent problem-solving abilities and communication skills
- Proficiency in support analysis tools and software
- Ability to work collaboratively in a team environment

How to Stand Out (Preferred Qualifications):
- Experience with data analysis and reporting tools
- Familiarity with customer relationship management (CRM) systems
- Knowledge of industry best practices in support analysis
- Previous experience in a technical support environment
- Strong organizational skills and ability to manage multiple projects

#SupportAnalysis #CareerOpportunity #CustomerSatisfaction #TeamCollaboration #DynamicWorkEnvironment

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About the company

Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.