(Remote) Support Analyst

Harris Computer; Ottawa; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the software solutions sector is seeking a Support Analyst to enhance support processes and contribute to meaningful projects. The ideal candidate will work collaboratively with teams, leveraging strong analytical skills and communication abilities. This role offers opportunities for career growth in a supportive environment focused on innovation and professional development.

Benefits

Career Advancement

Collaborative Work Environment

Learning and Development Opportunities

Qualifications

• Proven experience in a support analysis role or a related field.
• Strong analytical skills and attention to detail.

Responsibilities

• Collaborate with cross-functional teams to analyze and improve support processes.
• Identify areas for improvement and implement effective solutions.
• Provide insights and recommendations based on data analysis.

Skills

Analytical Skills

Communication

Collaboration

Tools

Data Analysis Tools

Job description

Employer Industry: Support Analysis

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with a dynamic team focused on innovation and investment
- Engage in meaningful projects that contribute to the employer's mission
- Work in an environment that values learning and development

What to Expect (Job Responsibilities):
- Collaborate with cross-functional teams to analyze and improve support processes
- Identify areas for improvement and implement effective solutions
- Provide insights and recommendations based on data analysis
- Assist in the development and execution of support strategies
- Maintain documentation of processes and best practices

What is Required (Qualifications):
- Proven experience in a support analysis role or a related field
- Strong analytical skills and attention to detail
- Excellent communication skills, both written and verbal
- Ability to work collaboratively in a team environment
- Proficiency in data analysis tools and software

How to Stand Out (Preferred Qualifications):
- Experience with project management methodologies
- Familiarity with customer relationship management (CRM) systems
- Knowledge of industry best practices in support analysis
- Relevant certifications in support or project management
- Previous experience in a fast-paced, dynamic work environment

#SupportAnalysis #CareerOpportunity #DataAnalysis #TeamCollaboration #ProfessionalGrowth

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.