District Service Engineer

Babcock & Wilcox; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in the energy sector is seeking a District Service Engineer to ensure quality service and support for customers in Canada. The role involves supervising engineers, managing operations, and ensuring customer satisfaction. Ideal candidates will have a strong engineering background and management experience, along with problem-solving skills. This full-time position offers opportunities for travel and career advancement.

Benefits

Comprehensive compensation package

Health and dental benefits

Pension and savings plans

Employee and Family Assistance Program

Educational opportunities

Mentorship and training

Qualifications

• Minimum of 7 years’ experience, including 5 years in field service.
• Proven mechanical/electrical engineering skills and management experience.

Responsibilities

• Supervises service engineers and support staff.
• Manages district operations including manpower utilization and revenue.
• Coordinates with Sales, Engineering, and Project Management.

Skills

Problem-solving skills

Management skills

Communication skills

Education

Bachelor’s degree in Engineering

Job description

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About Us

Babcock & Wilcox is a leader and innovator in the energy transition, providing an extensive range of proven, clean power production technologies. We deliver environmentally conscious, technology-driven solutions and services to energy and industrial customers worldwide – safely, ethically and as promised. At B&W you'll find interesting and challenging work, outstanding career growth opportunities, a competitive benefits package, and a great work environment.

Why choose B&W?

• Highly supportive work environment focused on diversity, equity and inclusion.
• Vacation policy focused on fostering a productive work / life balance
• Comprehensive compensation package, health and dental benefits and pension and savings plans
• Employee and Family Assistance Program
• Great team Environment
• Opportunity to travel for the company and work in other areas of the country
• Educational opportunities through courses dedicated to product knowledge and job skill improvement
• Social events
• Mentorship and training when onboarded and throughout your career

Job Description Summary

This position ensures quality and timely service to all customers (external and internal) within Canada. The District Service Engineer serves as the primary B&W customer contact for Field Engineering Service activities and technical support within the designated region. This role also contributes to meeting financial and absorption targets.

Specific Duties

• Supervises service engineers and support staff, including training, career development, quality assurance, and performance appraisals.
• Assigns and directs activities of field engineers within the district to ensure good utilization of personnel.
• Manages district operations including manpower utilization, expense control, contract performance, revenue, and profit generation.
• Coaches service engineers to improve performance and prepare for career advancement.
• Assists in recruitment and hiring of engineers and office personnel.
• Develops and maintains a motivated workforce within company policies and salary guidelines.

Technical Guidance

• Oversees Field Engineering team in commissioning new equipment and servicing existing equipment from all B&W product lines.
• Handles technical problems and suggests design modifications or upgrades to benefit customer operations.
• Ensures performance of all field-managed and service contracts.
• Oversees proposals and contracts, including development, pricing, performance, profitability, and cost collection.

Contract Management

• Ensures performance guarantees, warranties, and contractual obligations are met for new equipment installations.

Internal Coordination

• Coordinates with Sales, Engineering, Project Management, and Construction to meet contract schedules.
• Supports sales efforts by marketing, customer calls, and identifying requirements for components, equipment, and modifications.
• Provides feedback on technical, commercial, and management issues impacting product and service quality.

Customer Relationship Building

Focuses on customer satisfaction through timely, quality service and develops contacts with plant and engineering managers.

• Manages customer relations related to services and equipment provided by B&W.

Education and Experience

Bachelor’s degree in Engineering with a minimum of 7 years’ experience, including at least 5 years in field service, with proven mechanical/electrical engineering skills and management experience.

Candidate Requirements

• Technical guidance
• Contract management
• Internal coordination
• Customer relationship management

Preferred Skills and Competencies

• Problem-solving skills
• Management and communication skills
• Willingness and ability to travel
• Ability to manage a P&L

Location

CA-AB-Edmonton

Organization

Global Parts & Services

Job Posting Date

Mar 31, 2025

Remote Status

On Site

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Engineering and Information Technology

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