District Service Engineer

B&W MEGTEC; Edmonton; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company leading the energy transition as a District Service Engineer. This role offers the opportunity to oversee a team of field service engineers while ensuring quality service to customers across Western Canada. With a focus on career development and a supportive work environment, you'll be instrumental in managing contracts, technical guidance, and fostering customer relationships. If you're passionate about engineering and customer satisfaction, this position provides a unique chance to make a significant impact in a dynamic industry.

Benefits

Comprehensive compensation package

Health and dental benefits

Pension and savings plans

Employee and Family Assistance Program

Educational opportunities

Mentorship and training

Vacation policy for work/life balance

Opportunity to travel

Qualifications

• Minimum 7 years' experience with 5 years in field service.
• Proven ability to perform mechanical/electrical engineering activities.

Responsibilities

• Supervise service engineers and support staff, ensuring quality work.
• Coordinate internal activities to meet contract schedules.
• Foster customer satisfaction through timely service.

Skills

Mechanical Engineering

Electrical Engineering

Problem-Solving Skills

Management Skills

Communication Skills

Education

Bachelor's degree in Engineering

Job description

Job Description

Description

About Us

Babcock & Wilcox is a leader and innovator in the energy transition, providing an extensive range of proven, clean power production technologies. We deliver environmentally conscious, technology-driven solutions and services to energy and industrial customers worldwide – safely, ethically and as promised. At B&W you'll find interesting and challenging work, outstanding career growth opportunities, a competitive benefits package, and a great work environment.

B&W Canada is currently seeking a motivated individual to fill the role of District Service Engineer in the province of Alberta to oversee field service engineers in Western Canada.

Why choose B&W?

· Highly supportive work environment focused on diversity, equity and inclusion.

· Vacation policy focused on fostering a productive work / life balance

· Comprehensive compensation package, health and dental benefits and pension and savings plans

· Employee and Family Assistance Program

· Great team Environment

· Opportunity to travel for the company and work in other areas of the country

· Educational opportunities though courses dedicated to product knowledge and job skill improvement

· Mentorship and training when onboarded and throughout your career

Job Description Summary

This position ensures quality and timely service to all customers (external and internal) within Canada.The District Service Engineer position serves as the primary B&W customer contact for Field Engineering Service activities and technical support in general within the designated region.This position also contributes to developing and meeting financial and absorption targets or goals.

Specific Duties

• Has supervisory responsibilities for service engineers and support staff which includes training, career development, quality assurance for work performed and performance appraisals.
• Assigns and directs activities of field engineers within District, obtaining good utilization of personnel.
• Has district management responsibility for manpower utilization, expense control, contract cost, revenue and profit generation and business development.
• Continuously coaches service engineer on improving job performance and preparing them for career advancement.
• Assist in recruitment and hiring of new engineers and office personnel.
• Develops and maintains a dedicated and motivated work force by means consistent with Company policy and within the salary budget guidelines.

Technical Guidance:

• Responsible for oversight of the Field Engineering team in commissioning new equipment and servicing of existing equipment from all B&W product lines.
• Handles technical problems and helps identify design modifications and/or upgrades which will benefit customer’s operations.
• Responsible for all field managed contract and service contract performance.
• Has oversight responsibility for all field service proposals and contracts within the region including proposal development, pricing, performance, profitability, cost collection, etc.

Contract Management:

• For new equipment installations, sees that performance guarantees, warranties and contractual obligations are met.

Internal Coordination:

• Coordinates internal activities with Sales, Engineering, Project Management and Construction to ensure contract schedules are met.
• Assists Sales in marketing and calling on customers and helping them to determine requirements for replacement components, new equipment, modifications, and in selecting B&W products and services to improve their operation.
• Provides constructive feedback on technical, commercial and management issues that impact the quality of our products and service or our ability to sell same.

Customer Relationship Building:

• Fosters the attitude that our primary business is customer satisfaction through timely and quality service.
• Develops personal contact with plant and mill managers and engineering personnel.
• Handles customer relations related to services and/or equipment provided by B&W.

Qualifications

Education and/or Relevant Experience

Bachelor’s degree in Engineering. Minimum 7 years’ experience, with at least 5 years’ field service, proven ability to perform mechanical/electrical engineering activities, experience managing field and or engineering employees.

Candidate Requirements

· Technical guidance

· Internal coordination

· Customer relationship building and administration

Preferred Skills and Competencies

• Demonstrated problem-solving skills
• Good management and communication skills