Bilingual Customer Service Representative (CSR) – (German or Dutch)

Fraserway RV; Whitehorse; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the RV sector is seeking Bilingual Customer Service Representatives for the 2025 season. This role offers an exciting opportunity to engage with customers, providing them with essential RV rental information while ensuring their experience is seamless and enjoyable. The company prides itself on a supportive work environment that emphasizes teamwork and personal growth. Ideal candidates will possess excellent communication skills, a friendly demeanor, and a passion for helping others. Join a dynamic team dedicated to making vacation dreams come true!

Benefits

Career growth and development opportunities

Corporate discounts on computers, flights, hotels

Employee/Family Bursary Program

Friendly and supportive work environment

Discounts on RV purchases, rentals, and parts

Company events focused on social action

Qualifications

• Excellent customer service and communication skills are essential.
• Fluency in German or Dutch is preferred.

Responsibilities

• Meeting & greeting customers and providing RV rental information.
• Resolving client issues with accuracy and efficiency.

Skills

Customer Service

Communication Skills

Reliability

Fluency in German or Dutch

Job description

#INDHP

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

Join Our Team as a Bilingual Customer Service Representative (CSR) – 2025 Season

We’re hiring Bilingual Customer Service Representatives for the 2025 season, from mid-April to mid-October! We offer both full-time and part-time seasonal positions.

WHY JOIN OUR TEAM

Benefits

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

• Opportunities for career growth and development
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team
  
  

Job Responsibilities Include But Are Not Limited To

• Meeting & Greeting customers
• Providing RV Rental information
• Resolving any potential client issues with accuracy and efficiency
• Walking customers through paperwork at pick up and drop off
• Demonstrating features of the RV (Truck Camper & Motorhomes) at pick up
• Checking in returning RVs, handling and solving customer complaints in a friendly manner
• Helping out other departments as needed
  
  

To be successful in this role, you should possess the following Qualifications and Skills:

• Be a person of integrity and always make a positive contribution to your work environment
• Be reliable, punctual and hard-working
• Energy and passion
• Have excellent customer service and communication skills
• Being fluent in either German or Dutch is preferred
• Have a friendly outgoing personality and love working with an international clientele
• Be available to work on weekends
• Be confident working in a fast-paced environment and meeting tight deadlines
• Care about people and have a desire to be part of a team who cares deeply about making customers' vacation dreams come true
  
  

Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.

We thank all candidates for applying; however, only those selected for an interview will be contacted.