Customer Service Associate

J.D. Irving, Limited; Rothesay; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Customer Service Associates to enhance customer interactions and manage transactions with efficiency. This role involves using a computerized system to process orders, ensuring customer satisfaction, and maintaining a clean and orderly environment. Ideal candidates will possess strong mathematical and communication skills, thrive in fast-paced settings, and exhibit problem-solving abilities. Join a dynamic team where your contributions will directly impact customer experiences and operational success.

Qualifications

• Strong mathematical skills and basic computer system knowledge.
• Experience as a Retail Cashier is an asset.

Responsibilities

• Process customer transactions, sales, and refunds efficiently.
• Provide excellent customer service and maintain checkout area.

Skills

Mathematical Skills

Communication Skills

Problem-Solving

Time Management

Customer Satisfaction Orientation

Tools

D365

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Qualifications

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem-solving and decision-making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front-end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders