E-Commerce Shipping Specialist: Fast-Paced & Detail-Driven

Sporting Life; Edmonton; On-site; CAD 22,000 - 30,000; Full time

Job summary

Sporting Life in Edmonton is seeking an eCommerce Shipping Associate to ensure online orders are processed, packed, and shipped accurately and on time. You will play a key role in delivering a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

Qualifications

• Passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and accuracy in order processing.
• Excellent communication to provide updates and solutions to customers.
• Problem-solving abilities to address shipping challenges with logistics providers.
• Ability to work efficiently in a fast-paced environment and meet deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages.

Responsibilities

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third‑party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

Skills

Attention to detail

Communication skills

Problem-solving

Fast-paced environment

Basic computer skills

Order management systems

Physical ability

Job description

Sporting Life in Edmonton is seeking an eCommerce Shipping Associate to ensure online orders are processed, packed, and shipped accurately and on time. You will play a key role in delivering a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.