E-Commerce Shipping Associate (Seasonal, Part-Time)

Sporting Life; Edmonton; On-site; CAD 22,000 - 30,000; Full time

Job summary

Sporting Life in Edmonton is seeking an eCommerce Shipping Associate to ensure online orders are processed, packed, and shipped accurately and on time. You will play a key role in delivering a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

Qualifications

• Passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and accuracy in order processing.
• Excellent communication to provide updates and solutions to customers.
• Problem-solving abilities to address shipping challenges with logistics providers.
• Ability to work efficiently in a fast-paced environment and meet deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages.

Responsibilities

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third‑party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

Skills

Attention to detail

Communication skills

Problem-solving

Fast-paced environment

Basic computer skills

Order management systems

Physical ability

Job description

What You'll Do;

As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third‑party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring;

• A passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and a commitment to accuracy in order processing.
• Excellent communication skills to provide clear updates and solutions to customers.
• Problem‑solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
• Ability to work efficiently in a fast‑paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.