Dynamic Automotive Service Advisor

Kaizen Auto Group; Calgary; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Dental coverage

Pension

Paid time off

Life & disability insurance

Employee assistance programs

Vehicle discounts

Professional development

Appreciation events

More benefits

Job summary

Shaw GMC in Calgary, Alberta, part of the Kaizen Automotive Group, is seeking a Service Advisor to bridge customers and the service department. You will document concerns, prepare estimates, and coordinate with technicians to ensure timely, OEM‑standard repairs while delivering an exceptional customer experience.

The ideal candidate has automotive service or dealership experience, excellent communication, and strong organizational skills.

Qualifications

• Previous experience in an automotive service or customer service role; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication, customer service, and relationship building skills.
• Ability to manage multiple tasks and deliver high‑quality service in a fast‑paced environment.
• Proficiency with dealership management systems (DMS) and OEM service platforms.
• Strong organizational skills and high attention to detail.
• Valid driver’s license and clean driving record required.
• Automotive or business related education or certification is an asset.

Responsibilities

• Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
• Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
• Communicate recommended services, pricing, and timelines with transparency and clarity.
• Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
• Provide regular updates to customers and maintain communication throughout the service process.
• Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
• Handle customer questions, concerns, and follow‑up needs to support long‑term relationships.
• Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
• Maintain accurate records, reports, and documentation within the DMS and OEM systems.
• Support a clean, organized, and safety‑focused service environment.
• All other duties as assigned by leadership.

Skills

Customer service

Communication

DMS experience

OEM terminology

Organizational skills

Valid driver’s license

Education

Automotive service certification

Tools

DMS

OEM service platforms

Job description

Shaw GMC in Calgary, Alberta, part of the Kaizen Automotive Group, is seeking a Service Advisor to bridge customers and the service department. You will document concerns, prepare estimates, and coordinate with technicians to ensure timely, OEM‑standard repairs while delivering an exceptional customer experience.

The ideal candidate has automotive service or dealership experience, excellent communication, and strong organizational skills.