Automotive Service Advisor — Elevate Customer Experience

AutoCanada; Windsor; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Vehicle purchase plan

Family assistance

Appreciation events

Professional development

Job summary

Premier Chevrolet Cadillac Buick GMC in Windsor, ON is seeking an experienced Service Advisor to deliver an exceptional customer experience. You will estimate repairs, discuss needs with customers, prepare repair orders, and connect clients with the right technician.

This fast-paced role requires dealership experience, automotive knowledge, strong communication, and calm under pressure. CDK experience is a plus; you will thrive in a busy environment and contribute to our team’s success.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Must be able to remain calm when customers and/or situations are not.

Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, either in person or on the phone.
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician.
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Tools

CDK

Job description

Premier Chevrolet Cadillac Buick GMC in Windsor, ON is seeking an experienced Service Advisor to deliver an exceptional customer experience. You will estimate repairs, discuss needs with customers, prepare repair orders, and connect clients with the right technician.

This fast-paced role requires dealership experience, automotive knowledge, strong communication, and calm under pressure. CDK experience is a plus; you will thrive in a busy environment and contribute to our team’s success.