Automotive Service Advisor — Elevate Customer Experience

Kaizen Auto Group; Fort McMurray; Hybrid; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Dental & Extended Health Coverage

Company pension

Paid time off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle purchase & service discounts

Paid professional development

Company-wide appreciation events

Job summary

Summit GM in Fort McMurray, Alberta is seeking a Service Advisor to be the primary liaison between customers and the dealership’s Service Department. You will document service needs, coordinate with technicians, and ensure OEM standards are met with timely, high-quality repairs.

The ideal candidate brings experience in automotive or customer service, strong communication skills, and a knack for managing multiple tasks in a fast-paced environment.

Qualifications

• Experience in automotive service or customer service; dealership experience preferred.
• Strong understanding of vehicle maintenance and repair terminology.
• Excellent communication, customer service, and relationship-building skills.
• Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
• Proficiency with dealership management systems (DMS) and OEM service platforms.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
• Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
• Communicate recommended services, pricing, and timelines with transparency and clarity.
• Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
• Provide regular updates to customers and maintain communication throughout the service process.
• Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
• Handle customer questions, concerns, and follow‑up needs to support long‑term relationships.
• Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
• Maintain accurate records, reports, and documentation within the DMS and OEM systems.
• Support a clean, organized, and safety-focused service environment.
• All other duties as assigned by leadership.

Skills

Customer service

Communication

Relationship building

Multitasking

Organizational skills

DMS proficiency

OEM platforms

Driver's license

Education

Automotive or business education/certification

Job description

Summit GM in Fort McMurray, Alberta is seeking a Service Advisor to be the primary liaison between customers and the dealership’s Service Department. You will document service needs, coordinate with technicians, and ensure OEM standards are met with timely, high-quality repairs.

The ideal candidate brings experience in automotive or customer service, strong communication skills, and a knack for managing multiple tasks in a fast-paced environment.