District Team Lead

Wirelessdna; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A retail corporation is seeking a District Team Lead to provide support and leadership to Store Managers across multiple locations in Toronto. The role involves managing compliance standards, achieving sales targets, and coaching store teams to enhance performance and customer satisfaction. Candidates should possess strong leadership skills and the ability to communicate effectively. This position promotes employee engagement and ensures operational excellence, fostering a positive work environment.

Qualifications

• Strong leadership skills to mentor and develop Store Managers.
• Proven ability to achieve sales targets across locations.
• Excellent communication skills for effective team collaboration.

Responsibilities

• Manage multiple store locations to achieve compliance and sales targets.
• Coach Store Managers and promote effective communication.
• Conduct training and onboarding for new hires.

Skills

Leadership

Sales management

Customer service

Communication

Coaching

Job description

Wireless DNA Inc., 1109 - 4789 YONGE STREET, Toronto, Ontario, Canada

Job Description

Posted Thursday, January 16, 2025 at 5:00 a.m.

As a District Team Lead you will provide support and leadership to all the Store Managers/Assistant Store Managers within your sales district.

District Team Lead will be responsible for executing operational procedures and/or systems to ensure all Store Sales Managers, Assistant Store Manager and Sales Representatives maintain their store at the optimum sales levels and are equipped with the tools, procedures and knowledge required in order to lead their staff and run profitable stores.

Sales/Operations/Customer Service:

• Manage multiple locations to perform and achieve both compliance standards and monthly sales targets
• Collaborate with teams within region to understand challenges and work with Store Managers to rectify concerns.
• Hold conference calls with Store Managers to discuss day-to-day operations, as well as upcoming store events, promotions, and training.
• Maintains store performance list of improvement areas to pinpoint performance gaps, address them with a sense of urgency, and escalate serious issues to the District managers.
• Identify gaps in operations compliance and procedures and provide on-the-spot coaching to Store managers.
• Use best practices to coach Store Managers with day-to-day operations.
• Promotes effective communication between stores and ensures all Managers have immediate access to information.
• Cultivates confidence in employees and inspires them to be passionate about customer satisfaction.
• Use leadership techniques learned, to train, mentor, motivate, coach and further develop Store Managers and teams.
• Assist with recruiting as needed
• Follows up on training, onboarding and new hire success
• Biweekly one on one coaching with store managers
• Recognize and celebrates team successes to ensure constant employee engagement.
• Approves managers ADP and maintains compliance in scheduling
• Visit store locations and perform visit reports

This description highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Wireless DNA is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, sexual orientation, or gender identity. For qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.

Wireless DNA Inc., 1109 - 4789 YONGE STREET, Toronto, Ontario, Canada