Dispatcher

vertexca; Whitecourt; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Health and dental benefits

Growing company culture

Job summary

Vertex is seeking a full-time Dispatcher based in Whitecourt, AB. You will dispatch trucks to clients daily, create employee and truck schedules, and ensure effective communication with employees and clients. Troubleshooting equipment and delivering solutions to client needs are core duties.

The ideal candidate has TDG/HOS knowledge, safety training, and a valid license. Strong computer skills and teamwork are required to excel in this fast-paced role.

Qualifications

• Two years dispatching trucks & employees experience in oil & gas, pipeline, power, mining, construction or municipal sectors.
• Strong knowledge of TDG regulations, HOS, weights/dimensions and load securement.
• Must complete pre-employment drug & alcohol testing.

Responsibilities

• Set schedules for trucks and drivers.
• Communicate with drivers regarding transport matters.
• Troubleshoot equipment problems and provide solutions.
• Provide customer service to clients.
• Review and approve work tickets, logs, time sheets, and days off.
• Monitor calls and emails regularly.
• Support drivers and management as needed.
• Other duties as assigned by supervisor/manager.

Skills

Communication

Time management

Customer service

Teamwork

Problem solving

Education

H2S Alive

First Aid

CSO

CSTS

Class 5 license

Class 1 license (asset)

Tools

Microsoft Office Suite

Job description

Vertex is currently accepting applications for one full-time, permanent Dispatcher in Whitecourt, AB. The successful candidate must have experience dispatching fleet to various clients on a day to day basis. Responsibilities include exceptional communication with employees and clients, creating employee and truck schedules, troubleshooting equipment and provide solutions to clients' needs.

CANDIDATE QUALIFICATIONS

• Minimum of two years’ relevant dispatching trucks & employees within one or more of the following industries:oil & gas, pipeline, power transmission, mining, construction and municipal
  
• Strong knowledge of TDG regulations, HOS, weights and dimensions, permitting, load securement and OH&S standards
• Valid H2S Alive, First Aid, CSO and Construction Safety Training System (CSTS)
  
• Valid Class 5 driver’s license (clean 5-year abstract) Class 1 license preferred and considered an asset
• Must successfully complete a pre-employment drug and alcohol testing
• Excellent written, verbal, and interpersonal communication skills an asset
• Advanced computer skills including proficiency within Microsoft Office Suite
• Demonstrated ability to work effectively within a team or independently, across multiple functional areas, and with various professional disciplines
• Superior customer service and communication skills (written and verbal)
• Ability to manage a high volume and fast paced workload
• Must be able to make decisions calmly and efficiently in high stress environments
• Must be detail oriented and highly organized

RESPONSIBILITIES

• Setting of schedules for trucks and employees (drivers)
• Communicate efficiently and effectively with drivers regarding all transport matters
• Trouble shoot equipment problems and provide solutions to customers
• Provide customer service to clients
• Review and approve work tickets, driver logs, time sheets and requested days off
• Monitor calls and emails regularly
• Provide support and expert opinion to drivers and management as needed
• Other duties as required by your supervisor and or manager

LOCATION

• This position will be based out of Whitecourt, AB.

ADDITIONAL INFORMATION

• Compensation is commensurate with education and experience
• Excellent health and dental benefit package
• Versatile company culture that is ever expanding and growing

*We would like to thank all applicants for their interest in this position, however only those selected for interviews will be contacted*