Dispatcher - Fastfrate Group (Edmonton)

challenger; Edmonton; On-site; CAD 51,000 - 69,000; Full time

Job summary

Fastfrate in Edmonton is seeking a Dispatcher to coordinate drivers from pickup to delivery and keep internal teams informed. You will represent the company professionally, handle challenging situations, and support continuous improvement within a unionized environment.

The role requires on-site work with standard hours (Mon–Fri, 9:30am–6:00pm) and a focus on safety, customer service, and collaborative problem-solving across Planning and Customer Service teams at 10020-56th Avenue, Edmonton AB.

Qualifications

• Minimum 2 years truckload dispatch experience.
• Minimum 1 year of Customer Service experience.
• Knowledge of North American transportation industry.
• ACE and Customs/border crossing experience an asset.
• Experience with EDM (or similar dispatch systems) is an asset.

Responsibilities

• Communicate dispatch information to Drivers
• Monitor and respond to driver’s satellite messages
• Collaborate with Customer Service and Planning teams to solve problems
• Maintain fair and equitable distribution of work
• Monitor driver performance and miles
• Coach drivers regarding customs, hazmat, hours of service, policy, regulations, satellites
• Develop solutions for driver inquiries
• Update customer websites
• Communicate & problem solve with customers as required
• Other duties as assigned

Skills

Relationship building

Problem solving

Prioritization

Attention to detail

Communication skills

Computer proficiency

Tools

EDM (dispatch system)

Job description

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career


• A culture that encourages new ideas and continuous improvement


• Supportive leaders who provide guidance while giving you autonomy


• A team-focused environment


• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan


• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Dispatcher is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment.

Hours of Work:

Monday to Friday, 9:30am–6:00pm

Work Arrangement:

On‑site

Position Type:

Non‑Union

Employment Status:

Permanent

Compensation:

Salary: $60,000

Work Location & Environment:

10020-56th Avenue, Edmonton AB, T6E 5L7
Office environment

Key Accountabilities:

In this role, you will:

• Communicate dispatch information to Drivers


• Monitor and respond to driver’s satellite messages


• Participate in and support driver retention initiatives


• Collaborate with Customer Service and Planning teams to efficiently solve problems


• Maintain fair and equitable distribution of work


• Monitor driver performance and miles


• Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites


• Develop solutions for any driver inquiries


• Update customer websites


• Communicate & problem solve with customers as required


• Other duties as assigned

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Minimum of 2 years truckload dispatch experience is an asset


• Must have a minimum of 1 year of Customer Service experience


• Working knowledge of the North American transportation industry


• ACE and Customs/border crossing experience an asset


• Experience with EDM (or similar dispatch systems) is considered an asset

Skills & Attributes:

• Keen interest in building relationships with your team of drivers and co-workers


• Desire to urgently resolve incidents that occur while driver is delivering their load


• Exhibits a conscious effort to understand the causes instead of just the effects of a situation


• Completes daily tasks autonomously, but enjoys collaborating with others when solving problems


• Ability to manage competing priorities and meet tight deadlines in a fast‑paced environment


• Meticulous attention to detail


• Good communications skills (written and verbal)


• Intermediate level computer skills and proficient keyboarding