Dispatcher

Vertex Resource Group Ltd.; Whitecourt; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Excellent health and dental benefit

Versatile company culture

Job summary

Vertex Resource Group Ltd. in Whitecourt, AB is seeking a full-time Dispatcher to coordinate truck and employee schedules, dispatch fleets to clients, and maintain clear communication with drivers and customers.

The successful candidate will have at least two years of dispatching experience, knowledge of TDG/HOS, safety training, and strong computer skills; candidates must pass pre-employment drug testing and hold a valid driver's license.

Qualifications

• Minimum two years dispatching trucks and employees.
• Knowledge of TDG regulations, HOS, weights and dimensions, permitting, load securement and OH&S standards.
• Valid H2S Alive, First Aid, CSO and CSTS.
• Valid Class 5 driver’s license (Class 1 preferred).
• Pre-employment drug and alcohol testing.
• Excellent written, verbal, and interpersonal communication.
• Proficient in Microsoft Office.
• Ability to work in a team or independently.
• Strong customer service and communication.
• Ability to manage a high volume and fast-paced workload.
• Calm, decisive decision-making in high-stress environments.
• Detail oriented and highly organized.

Responsibilities

• Setting of schedules for trucks and employees (drivers).
• Communicate efficiently and effectively with drivers regarding all transport matters.
• Trouble shoot equipment problems and provide solutions to customers.
• Provide customer service to clients.
• Review and approve work tickets, driver logs, time sheets and requested days off.
• Monitor calls and emails regularly.
• Provide support and expert opinion to drivers and management as needed.
• Other duties as required by your supervisor and/or manager.

Skills

Communication

Teamwork

Organization

Customer service

Problem solving

Tools

Microsoft Office Suite

Job description

Vertex is currently accepting applications for one full-time, permanent Dispatcher in Whitecourt, AB. The successful candidate must have experience dispatching fleet to various clients on a day to day basis. Responsibilities include exceptional communication with employees and clients, creating employee and truck schedules, troubleshooting equipment and provide solutions to clients' needs.

CANDIDATE QUALIFICATIONS

• Minimum of two years’ relevant dispatching trucks & employees within one or more of the following industries: oil & gas, pipeline, power transmission, mining, construction and municipal
  
• Strong knowledge of TDG regulations, HOS, weights and dimensions, permitting, load securement and OH&S standards
• Valid H2S Alive, First Aid, CSO and Construction Safety Training System (CSTS)
  
• Valid Class 5 driver’s license (clean 5-year abstract) Class 1 license preferred and considered an asset
• Must successfully complete a pre-employment drug and alcohol testing
• Excellent written, verbal, and interpersonal communication skills an asset
• Advanced computer skills including proficiency within Microsoft Office Suite
• Demonstrated ability to work effectively within a team or independently, across multiple functional areas, and with various professional disciplines
• Superior customer service and communication skills (written and verbal)
• Ability to manage a high volume and fast paced workload
• Must be able to make decisions calmly and efficiently in high stress environments
• Must be detail oriented and highly organized

RESPONSIBILITIES

• Setting of schedules for trucks and employees (drivers)
• Communicate efficiently and effectively with drivers regarding all transport matters
• Trouble shoot equipment problems and provide solutions to customers
• Provide customer service to clients
• Review and approve work tickets, driver logs, time sheets and requested days off
• Monitor calls and emails regularly
• Provide support and expert opinion to drivers and management as needed
• Other duties as required by your supervisor and or manager

LOCATION

• This position will be based out of Whitecourt, AB.

ADDITIONAL INFORMATION

• Compensation is commensurate with education and experience
• Excellent health and dental benefit package
• Versatile company culture that is ever expanding and growing

With a track record of success, Vertex provides a fast-paced environment where people thrive. We recognize that each member brings a valuable skillset to the Vertex team and we make health, safety and community well-being a priority by supporting numerous endeavors at each of our locations across North America.

We would like to thank all applicants for their interest in this position, however only those selected for interviews will be contacted.