Dispatch Supervisor

Day & Ross; Woodstock; On-site; CAD 55,000 - 72,000; Full time

Job summary

Day & Ross is seeking a Dispatcher Supervisor in Woodstock, ON. This full-time role involves developing a high-performance team to manage daily operations and enhance service delivery for customers and stakeholders.

Ideal candidates will have strong leadership skills, a background in transportation, and excellent communication abilities. Open availability for evenings and weekends required. Join a company dedicated to employment equity and accessibility.

Qualifications

• 3-5 years supervisory experience preferred.
• Previous transportation or operational experience is beneficial.
• Able to work deadlines in a high transactional environment.

Responsibilities

• Develop a strong team to manage operational challenges.
• Engage in process improvement and mentor subordinates.
• Review the Dispatch system and provide solutions.

Skills

Leadership and team building orientation

Strong communication skills

Conflict resolution skills

Troubleshooting and problem solving skills

Attention to detail

Organizational and time management skills

Education

Minimum secondary education, preference for post-secondary

Tools

Microsoft Office programs

AS400

TRUCKMATE

Job description

Dispatcher Supervisor

Full-time | Woodstock, ON

As a Dispatch Supervisor, you will be responsible for developing a strong team that can effectively deal with the day-to-day operational challenges. Ensuring a high level of service for our customers and internal stakeholders is achieved while managing all service delivery functions cost-effectively. Utilize strategic and tactical plans for the continuous improvement of this area which compliment the corporate goals and objectives.

How You’ll Help

• Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
• Establish individual objectives, conduct performance appraisal reviews, recommend salary action, and implement succession planning. Oversee and manage professional development to support leadership development program.
• Actively engage in process improvement to further develop our systems.
• Communicate information to key stakeholders within General Freight which is essential to achieving the targeted outcomes.
• Provide mentoring and guidance to subordinates and other employees.
• Act on all employee related issues immediately.
• Provide training to support individual roles, and to expand skills which move employee engagement in the growth of the business.
• To hire “A” candidates for vacant positions.
• Lead/influence/persuade cross-functional teams to ensure excellence in the execution of the dispatch Operation.
• Utilizing LEAN tools to demonstrate leadership through your active participation in developing strong relationships with team members.
• Responsible for applying discipline where necessary, verbal and written.
• Deal with Driver/Broker concerns immediately if on duty Dispatchers are unable to resolve the situation.
• Review the entire Dispatch system for any problems. Work with Central and Terminal Dispatchers to come up with solutions.

Open availability and flexibility to work evening, weekends, and holidays.

Your Skills & Experience

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• 3‑5 years supervisory experience preferred.
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial.
• Strong communication skills – advanced.
• Computer skills – accuracy, Microsoft Office programs, AS400, web based programs, TRUCKMATE.
• Attention to detail.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.
• Leadership and team building orientation; negotiation and conflict resolution skills.
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and elevate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting.
• Ability to multitask and prioritize in a deadline‑driven environment; appropriate sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.