Disability & Claims Management Specialist: Return-to-Work

Chartwell Retirement Residences; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

Chartwell Retirement Residences is seeking a Claims & Disability Management professional to oversee occupational injury claims, disability management, and health and safety concerns across homes. The role supports the Manager, Disability & Claims Management Head Office and homes, ensuring efficient processes and strong collaboration.

You will manage claims, develop return-to-work plans, run reports, provide training, and contribute to prevention programs.

Qualifications

• Bilingual (English/French)
• College Diploma or equivalent or 5 years’ experience in field
• National experience in occupational injury claims and disability management
• National experience with return to work programs (occupational and non-occupational)

Responsibilities

• Manage occupational injury claims and medical leaves of absences received from homes in all provinces
• Research, prepare and submit claims objection documentation
• Develop return to work plans in conjunction with the home’s management team
• Manage claims appeals process
• Monitor ongoing claims and maintain plan oversight
• Run scheduled and ad hoc reports as necessary
• Conduct regular follow up with homes regarding outstanding issues
• Deliver training and development sessions focused on claims and disability management
• In partnership with the Manager, Disability & Claims Management develop and maintain claims and disability management processes and educational material
• Track non-occupational disability management in conjunction with home’s management team
• Support the Manager, OHS with the development of related prevention program materials including newsletters, collateral materials and audits
• On a monthly and quarterly basis provide reports on claims and disability management
• Assist with preparation for any Regional sessions
• Manage relationships with platform leads, management in homes and corporate office
• Special projects and other duties as assigned

Skills

MS Office

Excel

Word

PowerPoint

Multi-tasking

Communication skills

Self-starter

Verbal & written skills

Ability to prioritize deadlines

Education

College Diploma or equivalent

5 years of experience in claims or disability management

Tools

Parklane Software system

Job description

Chartwell Retirement Residences is seeking a Claims & Disability Management professional to oversee occupational injury claims, disability management, and health and safety concerns across homes. The role supports the Manager, Disability & Claims Management Head Office and homes, ensuring efficient processes and strong collaboration.

You will manage claims, develop return-to-work plans, run reports, provide training, and contribute to prevention programs.