Specialist Disability & Claims Mgmt - Bilingual

Chartwell Retirement Residences; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

Chartwell Retirement Residences is seeking a Claims & Disability Management professional to oversee occupational injury claims, disability management, and health and safety concerns across homes. The role supports the Manager, Disability & Claims Management Head Office and homes, ensuring efficient processes and strong collaboration.

You will manage claims, develop return-to-work plans, run reports, provide training, and contribute to prevention programs.

Qualifications

• Bilingual (English/French)
• College Diploma or equivalent or 5 years’ experience in field
• National experience in occupational injury claims and disability management
• National experience with return to work programs (occupational and non-occupational)

Responsibilities

• Manage occupational injury claims and medical leaves of absences received from homes in all provinces
• Research, prepare and submit claims objection documentation
• Develop return to work plans in conjunction with the home’s management team
• Manage claims appeals process
• Monitor ongoing claims and maintain plan oversight
• Run scheduled and ad hoc reports as necessary
• Conduct regular follow up with homes regarding outstanding issues
• Deliver training and development sessions focused on claims and disability management
• In partnership with the Manager, Disability & Claims Management develop and maintain claims and disability management processes and educational material
• Track non-occupational disability management in conjunction with home’s management team
• Support the Manager, OHS with the development of related prevention program materials including newsletters, collateral materials and audits
• On a monthly and quarterly basis provide reports on claims and disability management
• Assist with preparation for any Regional sessions
• Manage relationships with platform leads, management in homes and corporate office
• Special projects and other duties as assigned

Skills

MS Office

Excel

Word

PowerPoint

Multi-tasking

Communication skills

Self-starter

Verbal & written skills

Ability to prioritize deadlines

Education

College Diploma or equivalent

5 years of experience in claims or disability management

Tools

Parklane Software system

Job description

Job Description

To manage the claims and disability management activities for the organization. To provide support to the Manager, Disability & Claims Management Head Office and the homes regarding claims and disability management and health and safety concerns.

Job Location

Mississauga Corporate Office

Complexity and Scope of the position

To manage the claims and disability management activities for the organization. To provide support to the Manager, Disability & Claims Management Head Office and the homes regarding claims and disability management and health and safety concerns.

Key Activities

• Manage occupational injury claims and medical leaves of absences received from homes in all provinces
• Research, prepare and submit claims objection documentation
• Develop return to work plans in conjunction with the home’s management team
• Manage claims appeals process
• Monitor ongoing claims and maintain plan oversight
• Run scheduled and ad hoc reports as necessary
• Conduct regular follow up with homes regarding outstanding issues
• Deliver training and development sessions focused on claims and disability management
• In partnership with the Manager, Disability & Claims Management develop and maintain claims and disability management processes and educational material
• Track non-occupational disability management in conjunction with home’s management team
• Support the Manager, OHS with the development of related prevention program materials including newsletters, collateral materials and audits
• On a monthly and quarterly basis provide reports on claims and disability management
• Assist with preparation for any Regional sessions
• Manage relationships with platform leads, management in homes and corporate office
• Special projects and other duties as assigned

Qualifications

Experience/Education:

• Bilingual
• College Diploma or equivalent or 5 years of experience in the field or related area.
• National experience in occupational injury claims and disability management
• National experience with return to work programs (occupational and non-occupational)

Skills & Abilities:

• Proficient in MS Office, with working knowledge of Excel, Word and Power Point Programs
• Familiar with Parklane Software system (an asset)
• Knowledge of multi-jurisdictional (BC, AB, ON, QC) Health & Safety Legislation, Workers Compensation Legislation and Disability Management processes (Occupational and non-occupational)
• Basic knowledge of accounting
• Dynamic self starter with the ability to juggle multiple schedules and competing deadlines
• Ability to multi-task and prioritize multiple deadlines
• Organize and expedite work flow
• Ability to work in an extremely fast paced environment and able to consistently adapt to change
• Excellent verbal & written skills

Special Requirements

• Occasional property and head office visits

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities. Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448. Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.