Disability Case Manager

Amyantek; St. Catharines; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading company is seeking a Disability Case Manager for a 6-month contract, supporting West Coast clients remotely. The ideal candidate has frontline healthcare experience and a degree, with a strong focus on empathy and analytical decision-making. Responsibilities include managing disability claims and facilitating clients' return-to-work plans. This role offers an opportunity for career development and potential conversion to full-time employment.

Benefits

Four weeks of paid training

Flexible work hours

Option to extend contract

Qualifications

• Minimum of 2 years of case management experience required.
• Experience in handling short-term and long-term disability cases preferred.
• Frontline healthcare experience (e.g., nursing, occupational therapy) is an asset.

Responsibilities

• Assess and manage disability claims ensuring timely resolution.
• Lead recovery planning while supporting clients through health transitions.
• Communicate decisions clearly with empathy to clients and stakeholders.

Skills

Crisis Intervention

Case Management

Analytical Skills

Critical Thinking

Education

Bachelor’s degree in Healthcare, Kinesiology, or Business

Job description

Please send your resume if you are interested in this 06-month contract Disability Case Manager role with Sunlife. If you are not interested, please feel free to pass it along within your network to anyone seeking such opportunities.

The Disability Case Manager is a key member of a client service team, proactively managing assigned disability claims by evaluating medical information and job duties, and developing case management and return-to-work plans during periods of disability.

We are seeking empathetic, analytical, and strategic thinkers—particularly those with frontline healthcare experience—who are ready to apply their expertise in a role that combines clinical insight, data-driven decision-making, and human connection.

Source locations: Priority Calgary, then Edmonton and Vancouver. Other locations should align with MST time to support West Coast clients.

Work hours: 37.5 hours/week, Mon-Fri, with flexibility on start and end times within work hours.

Four weeks of paid training upon commencement. After training, team assignment and work functions begin.

Fully remote role supporting West Coast clients.

What You’ll Do

• Assess and manage disability claims (short-term, long-term, and salary continuance) with focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support).
• Bachelor’s degree in Healthcare, Kinesiology, or Business.
• 2 to 3 years of professional experience, ideally in healthcare or case management.
• Demonstrated strength in key skills: Crisis Intervention, Case Management, Analytical Skills, Critical Thinking.

Managers Notes:

• 6-month contract with potential to convert to full-time.
• Option to extend the contract if the candidate prefers not to go permanent.
• Minimum of 2 years of experienced case management is mandatory.
• Experience handling short-term and long-term disability cases preferred.
• Locations: Calgary, Edmonton, Vancouver; hybrid model with 1 day/week in office if in the same city.
• Role advertised on Sunlife Career Site; previous interview process may have been completed.
• Healthcare experience with or without clinical knowledge, provided the above experience is met.

Role Details:

• Understand insurance contracts.
• Review applications from clients and employees to verify medical support and eligibility.
• Approve or decline claims based on contract terms.
• Communicate decisions to employees.
• If approved, collaborate with employees and employers to facilitate appropriate treatment and return-to-work plans.
• Manage multiple cases (up to 80 per resource) with strong written and oral communication skills.