Disability Case Manager

Infotek Consulting services; Grande Prairie; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in health management is seeking empathetic and analytical Disability Case Managers. This role includes managing disability claims, applying crisis intervention techniques, and building relationships to support clients. Candidates should possess a bachelor's degree and at least 2 years of experience in disability management within Canada, combined with strong analytical skills and emotional intelligence.

Benefits

Structured training program with ongoing learning

Inclusive and supportive work culture

Competitive compensation package

Career progression opportunities

Wellness support

Qualifications

• Minimum 2 years of professional experience in disability management.
• Direct experience in a healthcare setting (nursing, occupational therapy, etc.).
• Bilingual (English and French) is a plus.

Responsibilities

• Manage a portfolio of disability claims ensuring timely resolution.
• Evaluate medical and non-medical factors for individualized recovery planning.
• Build strong relationships with clients and healthcare providers.

Skills

Emotional intelligence

Analytical thinking

Crisis intervention

Digital fluency

Team collaboration

Education

Bachelor’s degree in Healthcare

Bachelor’s degree in Kinesiology

Bachelor’s degree in Business

Job description

We are seeking empathetic, analytical, and strategic Disability Case Managers, especially those with frontline healthcare experience in Canada who can bring clinical knowledge, data-driven judgment, and compassionate communication to a meaningful role focused on disability claims management.

Please Note : While this is a remote role, you must be legally eligible to work in Canada and have a minimum of 2 years of experience in disability management within the Canadian market .

Key Responsibilities

• Manage a portfolio of disability claims (short-term, long-term, and salary continuance), ensuring timely and equitable resolution.
• Lead individualized recovery planning by evaluating medical and non-medical factors, functional abilities, and readiness for return-to-work.
• Apply crisis intervention techniques and rehabilitation strategies to support clients through complex health transitions.
• Leverage data and trend analysis to guide decisions and improve return-to-work outcomes.
• Build strong, trust-centered relationships with clients, employers, and healthcare providers.
• Provide clear, empathetic communication throughout the absence management journey.

Qualifications

• Minimum 2 years of professional experience in disability management within the Canadian market .
• Bachelor’s degree in Healthcare, Kinesiology, or Business.
• Direct experience in a healthcare setting (e.g., nursing, occupational therapy, physiotherapy, mental health support).

Core Competencies

• Emotional intelligence and compassion in sensitive interactions
• Case management expertise and rehabilitation planning
• Strong analytical and critical thinking skills
• Crisis intervention and resiliency techniques
• Digital fluency across case management and communication platforms
• Team-oriented, collaborative approach

Nice to Have

• Bilingual (English and French) to support clients across Canada and internationally

What’s Offered

• Structured training program with ongoing learning and development
• Inclusive, purpose-driven, and supportive work culture
• Competitive compensation package, benefits, and wellness support
• Career progression and mobility opportunities
• The chance to create meaningful impact in clients’ lives

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