Disability Case Manager

Amyantek; Quebec; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading company seeks a Disability Case Manager for a 6-month contract, focusing on managing disability claims and supporting clients through recovery processes. Ideal candidates possess frontline healthcare experience, analytical skills, and a relevant degree. Duties include assessing claims, leading recovery efforts, and developing return-to-work plans, all in a fully remote setting supporting West Coast clients. This position offers the potential for permanent employment after the contract period.

Benefits

4 weeks of paid training

Flexibility in work hours

Option to convert to full-time

Qualifications

• Frontline healthcare experience (nursing, occupational therapy, physiotherapy).
• 2 to 3 years of professional experience, ideally in healthcare or case management.

Responsibilities

• Assess and manage disability claims ensuring timely resolution.
• Lead recovery planning by identifying functional capabilities.
• Communicate with empathy, guiding clients through their journey.

Skills

Crisis intervention

Case management

Analytical skills

Critical thinking

Empathy

Education

Bachelor’s degree in Healthcare, Kinesiology, or Business

Job description

Please send your resume if you are interested in this 06-month contract Disability Case Manager role with Sunlife. If you are not interested, feel free to pass it along within your network to anyone seeking work.

The Disability Case Manager is a key member of a client service team, proactively managing disability claims by evaluating medical information and job duties, and developing case management and return-to-work plans during periods of disability.

We are seeking empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who can bring clinical insight, data-driven decision-making, and human connection to this role.

Source location: Priority Calgary, then Edmonton and Vancouver. Other locations must align with MST time to support West Coast clients.

Work hours: 37.5 hours/week, Mon-Fri, with flexible start and end times within work hours.

Training: 4 weeks paid training after which employees join their assigned team to begin work functions.

Work arrangement: Fully remote, supporting West Coast clients.

What You’ll Do

• Assess and manage disability claims (short-term, long-term, and salary continuance) ensuring timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through health transitions.
• Utilize data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support).
• Bachelor’s degree in Healthcare, Kinesiology, or Business.
• 2 to 3 years of professional experience, ideally in healthcare or case management.
• Demonstrated strengths in crisis intervention, case management, analytical skills, and critical thinking.

Manager's Notes:

• 6-month contract with the potential to convert to full-time employment.
• Option to extend the contract if the candidate prefers not to go permanent.
• Minimum of 2 years of case management experience is mandatory.
• Experience in adjudicating short-term and long-term disability cases preferred.
• Locations: Calgary, Edmonton, Vancouver; hybrid model with 1 day/week in-office if in the same city.
• Position previously advertised on Sunlife Career Site; interview process completed.
• Healthcare experience with at least 2 years of case management is required; clinical knowledge is advantageous.

Role Details

• Understand insurance contracts.
• Review applications from clients and employees to determine medical support and eligibility.
• Approve or decline based on contract terms.
• Communicate decisions to employees.
• If approved, collaborate with employees and employers to facilitate appropriate treatment and support return-to-work plans with healthcare providers.
• Manage multiple cases with written and oral communication skills.