Disability Case Manager

Amyantek; Kamloops; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading company is seeking a Disability Case Manager for a 6-month contract position. This role requires a proactive professional with frontline healthcare experience to manage disability claims, develop case management plans, and support clients through their health transitions. The position is fully remote, allowing for flexible work schedules, and offers robust training as well as a potential pathway to permanent placement.

Benefits

Four weeks of paid training

Flexible work schedule

Qualifications

• 2-3 years professional experience, ideally in healthcare or case management.
• Frontline healthcare experience such as nursing or physiotherapy.

Responsibilities

• Assess and manage disability claims focusing on timely resolution.
• Build trust-based relationships with clients and support their return-to-work journey.

Skills

Crisis intervention

Case management

Analytical skills

Critical thinking

Education

Bachelor’s degree in Healthcare, Kinesiology, or Business

Job description

Please send your resume if you are interested in this 06-month contract Disability Case Manager role with Sunlife. If you are not interested, feel free to share it within your network for anyone seeking work.

The Disability Case Manager is an essential member of a client service team, proactively managing assigned disability claims by evaluating medical information and job duties, and developing case management and return-to-work plans during periods of disability.

We’re seeking empathetic, analytical, and strategic thinkers—particularly those with frontline healthcare experience—who are ready to apply their expertise in a role that combines clinical insight, data-driven decision-making, and human connection.

Source location: Priority Calgary, then Edmonton and Vancouver. Other locations should align with MST time to support West Coast clients.

Work schedule: 37.5 hours/week, Monday to Friday, with flexible start and end times.

Four weeks of paid training upon starting. After training, team assignment and work functions commence.

Fully remote position supporting West Coast clients.

What You’ll Do

• Assess and manage disability claims (short-term, long-term, and salary continuance), focusing on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support).
• Bachelor’s degree in Healthcare, Kinesiology, or Business.
• 2 to 3 years of professional experience, ideally in healthcare or case management.
• Demonstrated strengths in crisis intervention, case management, analytical skills, and critical thinking.

Managers Notes:

• 6-month contract with potential for conversion to full-time or extension.
• Minimum of 2 years of experience in case management is mandatory.
• Experience in adjudicating short-term and long-term disability cases preferred.
• Locations: Calgary, Edmonton, Vancouver; hybrid model with 1 day/week in-office if in the same city.
• Position advertised on Sunlife Career Site; prior interview process may have been completed.
• Healthcare experience with at least 2 years of case management is acceptable, clinical knowledge is a plus.

Role Details

• Understand insurance contracts.
• Review applications from clients and employees for medical support and eligibility.
• Approve or decline claims based on contract terms, and communicate decisions.
• Work with employees, employers, and healthcare providers to facilitate treatment and return-to-work plans, ensuring compliance and addressing delays.
• Manage multiple cases effectively, utilizing written and oral communication skills.