Disability Case Manager

Amyantek; Banff; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Disability Case Manager for a 6-month contract. The role involves managing disability claims with compassion and analytical skills, using clinical insights to guide recovery and return-to-work strategies. Ideal candidates will possess healthcare experience and strong case management skills, with the opportunity for contract extension or full-time conversion.

Benefits

Four weeks of paid training upon start

Flexible work hours within the workday

Potential for contract conversion to full-time

Qualifications

• 2 to 3 years of professional experience, ideally in healthcare or case management.
• Frontline healthcare experience preferred (e.g., nursing, occupational therapy).

Responsibilities

• Assess and manage disability claims focusing on timely and fair resolution.
• Apply crisis intervention techniques to support clients.
• Use data and analytics to inform decisions on recovery outcomes.

Skills

Crisis Intervention

Case Management

Analytical Skills

Critical Thinking

Education

Bachelor’s degree in Healthcare, Kinesiology, or Business

Job description

Please send your resume if you are interested in this 06-month contract Disability Case Manager role with Sunlife. If not interested, feel free to pass it along within your network for anyone seeking work.

The Disability Case Manager is an essential member of a client service team, proactively managing disability claims by evaluating medical information and job duties, and developing case management and return-to-work plans during periods of disability.

We’re seeking empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to apply their expertise in a role that combines clinical insight, data-driven decision-making, and human connection.

Source location: Priority Calgary, then Edmonton and Vancouver. Other locations must align with MST time to support West Coast clients.

Work hours: 37.5 hours/week, Monday to Friday, with flexible start and end times within the workday.

Four weeks of paid training upon start. After training, team assignment and work functions begin.

Fully remote position supporting West Coast clients.

What You’ll Do

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support).
• Bachelor’s degree in Healthcare, Kinesiology, or Business.
• 2 to 3 years of professional experience, ideally in healthcare or case management.
• Demonstrated strength in key skills: Crisis Intervention, Case Management, Analytical Skills, Critical Thinking.

Managers Notes:

• 6-month contract with potential to convert to full-time or extend.
• Minimum of 2 years of experienced case management (mandatory).
• Experience with short-term and long-term disability cases preferred.
• Locations: Calgary, Edmonton, Vancouver; hybrid model—1 day/week in-office if in the same city.
• Position listed on Sunlife Career Site; previous interview process may have been completed.
• Healthcare experience is acceptable with at least 2 years of case management; clinical knowledge is advantageous.

Role Details:

• Understand insurance contracts.
• Review applications from clients and employees for medical support and eligibility.
• Approve or decline based on contract terms.
• Communicate decisions to employees.
• If approved, coordinate treatment and return-to-work plans with healthcare providers.
• Manage multiple cases, requiring strong written and oral communication skills.