Disability Case Manager

Infotek Consulting services; Sherbrooke; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking empathetic and analytical Disability Case Managers in Canada. The role focuses on managing disability claims and utilizing clinical knowledge to support clients through their recovery journeys. Candidates should have a bachelor’s degree in relevant fields and at least two years of experience in disability management. The position offers a competitive compensation package, training opportunities, and a supportive work culture.

Benefits

Structured training program

Inclusive and supportive work culture

Competitive compensation package

Career progression opportunities

Qualifications

• Minimum 2 years of professional experience in disability management within the Canadian market.
• Direct experience in a healthcare setting (e.g., nursing, occupational therapy, physiotherapy).
• Bilingual (English and French) to support clients across Canada is a plus.

Responsibilities

• Manage a portfolio of disability claims, ensuring timely resolution.
• Lead individualized recovery planning, applying crisis intervention techniques.
• Build trust-centered relationships with clients and healthcare providers.

Skills

Emotional intelligence

Compassion

Analytical skills

Crisis intervention techniques

Collaborative approach

Education

Bachelor’s degree in Healthcare

Bachelor’s degree in Kinesiology

Bachelor’s degree in Business

Job description

We are seeking empathetic, analytical, and strategic Disability Case Managers, especially those with frontline healthcare experience in Canada who can bring clinical knowledge, data-driven judgment, and compassionate communication to a meaningful role focused on disability claims management.

Please Note : While this is a remote role, you must be legally eligible to work in Canada and have a minimum of 2 years of experience in disability management within the Canadian market .

Key Responsibilities

• Manage a portfolio of disability claims (short-term, long-term, and salary continuance), ensuring timely and equitable resolution.
• Lead individualized recovery planning by evaluating medical and non-medical factors, functional abilities, and readiness for return-to-work.
• Apply crisis intervention techniques and rehabilitation strategies to support clients through complex health transitions.
• Leverage data and trend analysis to guide decisions and improve return-to-work outcomes.
• Build strong, trust-centered relationships with clients, employers, and healthcare providers.
• Provide clear, empathetic communication throughout the absence management journey.

Qualifications

• Minimum 2 years of professional experience in disability management within the Canadian market .
• Bachelor’s degree in Healthcare, Kinesiology, or Business.
• Direct experience in a healthcare setting (e.g., nursing, occupational therapy, physiotherapy, mental health support).

Core Competencies

• Emotional intelligence and compassion in sensitive interactions
• Case management expertise and rehabilitation planning
• Strong analytical and critical thinking skills
• Crisis intervention and resiliency techniques
• Digital fluency across case management and communication platforms
• Team-oriented, collaborative approach

Nice to Have

• Bilingual (English and French) to support clients across Canada and internationally

What’s Offered

• Structured training program with ongoing learning and development
• Inclusive, purpose-driven, and supportive work culture
• Competitive compensation package, benefits, and wellness support
• Career progression and mobility opportunities
• The chance to create meaningful impact in clients’ lives