Disability Case Manager

Amyantek; Cambridge; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Disability Case Manager for a 6-month remote contract. This role requires healthcare expertise to assess disability claims and develop return-to-work plans. Ideal candidates have frontline healthcare experience and strong analytical skills. A bachelor’s degree and 2-3 years in case management are essential for success in this role, with flexibility in work hours.

Benefits

Four weeks of paid training

Flexible work hours

Qualifications

• 2 to 3 years of professional experience, preferably in healthcare or case management.
• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy).

Responsibilities

• Assess and manage disability claims ensuring timely resolution.
• Communicate with clients and coordinate return-to-work plans.
• Review applications to determine eligibility based on insurance contracts.

Skills

Crisis intervention

Case management

Analysis

Critical thinking

Education

Bachelor’s degree in Healthcare, Kinesiology, or Business

Job description

Please send your resume if you are interested in this 06-month contract Disability Case Manager role with Sunlife. If you are not interested, please feel free to pass it along to your network for anyone seeking work.

The Disability Case Manager is an essential member of a client service team, proactively managing assigned disability claims by evaluating medical information and job duties, and developing case management and return-to-work plans during periods of disability.

We’re seeking empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that combines clinical insight, data-driven decision-making, and human connection.

Source location: Priority Calgary, then Edmonton and Vancouver. Other locations should align with MST time to support West Coast clients.

Work hours: 37.5 hours/week, Monday to Friday, with flexibility on start and end times (within work hours).

Four weeks of paid training upon start. After training, team assignment and work functions begin.

Fully remote position supporting West Coast clients.

What You’ll Do

• Assess and manage disability claims (short-term, long-term, and salary continuance) ensuring timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through health transitions.
• Utilize data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work process.

What Sets You Apart

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support).
• Bachelor’s degree in Healthcare, Kinesiology, or Business.
• 2 to 3 years of professional experience, preferably in healthcare or case management.
• Strong skills in crisis intervention, case management, analysis, and critical thinking.

Managers Notes:

• 6-month contract with potential to convert to full-time or extend.
• Minimum of 2 years of experience in case management is mandatory.
• Experience in adjudicating short-term and long-term disability cases preferred.
• Locations: Calgary, Edmonton, Vancouver. Hybrid model: 1 day/week in-office if in the same city.
• Position advertised on Sunlife Career Site. Prior interview process may have been completed.
• Healthcare experience with or without clinical knowledge, as long as the required case management experience is met.

Role Responsibilities:

• Understand insurance contracts.
• Review applications from clients and employees to determine eligibility.
• Approve or decline claims based on contract terms.
• Communicate decisions to employees.
• Coordinate with employees and employers to facilitate appropriate treatment and return-to-work plans, ensuring compliance and addressing delays.