Director of Global Operations - Remote First Approach

Placements24; Kimberley; Hybrid; CAD 254,000 - 451,000; Full time

Benefits offered by this job

Equity options

Global health benefits

Remote work

Generous PTO

Professional development budget

Home office stipend

Job summary

Placements24 is seeking a Director of Global Operations to build and lead distributed operational infrastructure for a rapidly scaling international tech firm. This remote-first role enables you to design, implement, and oversee frameworks that support worldwide teams and functions across time zones.

The ideal candidate will have 12+ years in operations, with at least 7 in senior leadership, and a proven track record in scaling operations for high-growth tech companies in distributed settings.

Qualifications

• Master's degree in business/ops.
• 12+ years in operations, 7+ in leadership.
• Proven scale-up of high-growth tech ops.
• Experience with remote-first, distributed teams.

Responsibilities

• Develop and execute a global operations strategy aligned with rapid growth and a remote-first culture.
• Design and manage scalable operational processes and systems across business units (customer support, sales ops, HR, finance).
• Lead and mentor a global team of operational professionals with a culture of accountability and high performance.
• Identify and implement best-in-class tools and technologies for distributed workforce productivity and collaboration.
• Establish and monitor KPIs and dashboards to drive data-informed decisions.
• Manage global budgets, optimize resource allocation, and oversee P&L responsibilities.
• Integrate operational processes with technology platforms for seamless workflows.
• Collaborate with executives to align operations with strategic objectives.
• Develop policies and best practices for global remote teams.

Skills

Strategic leadership

Global ops experience

Change management

People leadership

Budgeting & P&L

SaaS proficiency

Remote-first

Education

Master's degree (MBA or related)

Tools

ERP systems

CRM platforms

Job description

About the Role Our client, a rapidly scaling international technology firm, is seeking a visionary Director of Global Operations to build and lead its distributed operational infrastructure. This executive position is fundamentally a remote-first role, empowering you to shape and manage global operations from anywhere. You will be responsible for designing, implementing, and overseeing the operational frameworks that support our worldwide teams and diverse business functions. This includes everything from process optimization and technology integration to ensuring seamless collaboration across multiple time zones. The ideal candidate is a strategic leader with extensive experience in scaling operations for global organizations, particularly those embracing a remote-first philosophy. This is a unique opportunity to define the operational backbone of a fast-growing tech company and foster a highly efficient, productive, and connected global workforce.

Key Responsibilities

• Develop and execute a comprehensive global operations strategy that aligns with the company's rapid growth trajectory and remote-first culture.
• Design, implement, and manage scalable operational processes and systems across various business units (e.g., customer support, sales operations, HR operations, finance operations).
• Lead and mentor a global team of operational professionals, fostering a culture of accountability, innovation, and high performance.
• Identify and implement best-in-class tools and technologies to enhance productivity, communication, and collaboration for a distributed workforce.
• Establish and monitor key operational metrics (KPIs) and performance dashboards to drive data-informed decision-making and continuous improvement.
• Manage global operational budgets, ensuring fiscal responsibility and optimizing resource allocation.
• Oversee the integration of operational processes with technology platforms to ensure seamless workflows.
• Collaborate closely with executive leadership and department heads to ensure operational alignment with strategic objectives.
• Develop and maintain operational policies, procedures, and best practices for global remote teams.
• Drive operational initiatives to enhance efficiency, reduce costs, and improve overall business performance on a global scale.

Requirements

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 12 years of progressive experience in operations management, with at least 7 years in a senior leadership role overseeing global operations.
• Proven track record of scaling operations for high-growth technology companies, preferably in a remote-first or distributed environment.
• Deep understanding of operational best practices, process optimization, and system implementation across diverse functions.
• Exceptional strategic thinking, leadership, and change management skills.
• Experience managing significant global operational budgets and P&Ls.
• Proficiency in leveraging technology and SaaS platforms to drive operational efficiency.
• Outstanding communication, negotiation, and cross-cultural collaboration skills.
• Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
• Demonstrated success in building and leading high-performing remote teams.

Benefits

• An executive compensation package including an annual salary of ZAR .
• Significant equity options/stock grants.
• Comprehensive global health benefits.
• Generous paid time off and flexible working arrangements.
• Annual budget for professional development and learning.
• Home office setup stipend and technology support.
• Company-wide virtual team-building events and retreats.
• Contribution to a global retirement savings plan.
• Opportunity to shape the operational future of a leading tech company.
• Full remote work environment with global team interaction.